Uncertainty and risk, meet planning and action.Reinforce your organization’s security posture using the expert information contained in this tactical guide. The Computer Incident Response Planning Handbook: Executable Plans for Protecting Information at Risk shows you how to build and manage successful response plans for the cyber incidents that have become inevitable for organizations of any size. Find out why these plans work. Learn the step-by-step proc...

Based on proven, rock-solid computer incident response plans The Computer Incident Response Planning Handbook is derived from real-world incident response plans that work and have survived audits and repeated execution during data breaches and due diligence. The book provides an overview of attack and breach types, strategies for assessing an organization, types of plans, and case examples. Tips for keeping data contained, reputations defended, and recognizing and handling ...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exact...

The latest techniques for building a customer-focused enterprise environment "The authors have appreciated that MDM is a complex multidimensional area, and have set out to cover each of these dimensions in sufficient detail to provide adequate practical guidance to anyone implementing MDM. While this necessarily makes the book rather long, it means that the authors achieve a comprehensive treatment of MDM that is lacking in previous works." -- Malcolm Chisholm, Ph.D., Presi...

OCEB Certification Guide delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the exam material for both the business and technical tracks. The first study guide to prepare candidates to take and pass the OCEB Fundamental exam, it explains and builds on basic concepts, focusing on key areas and testing knowledge of all critical topics with sample questions and detailed answers. Suitable for practitioners and those newe...

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is describe...

The author has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the PMBOK standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of PMBOK, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of Management Processes.This best-selling PMBOK quality manageme...

In previous years, setting up IT infrastructure involved just the preparation of the data center. It has become much more complex and evolved today. The infrastructure includes not only the data center facility, but also the entire organization by providing internet connectivity to customers, vendors, and company executives on the move. Mastering IT Project Management is the first book to detail how to create IT infrastructure rather than simply describe how to manage the ...

Is your IT system an asset or a hindrance to your organization's success?More important, can you tell the difference?Unlike other well-recognized professions, information technology is still in its infancy. Organizations have little hesitation in paying attorneys, accountants, or business strategists for their expertise. As individuals, we don't blink an eye while paying for a physician's opinion of our health. Yet business executives rarely think to request a professional ...

The only book that instructs IT Managers to adhere to federally mandated certification and accreditation requirements.This book will explain what is meant by Certification and Accreditation and why the process is mandated by federal law. The different Certification and Accreditation laws will be cited and discussed including the three leading types of C&A: NIST, NIAP, and DITSCAP. Next, the book explains how to prepare for, perform, and document a C&A project. The next section to the book ...

The best-practice guide to managing IT infrastructures–now fully updated!IT Systems Management is an up-to-the-minute guide to maintaining stable, responsive IT production environments. Top IT systems management expert Rich Schiesser illuminatesboth the theoretical and practical aspects of systems management, using methods and examples drawn from decades of experience leading and consulting with the world’s most complex enterprise IT organizations.This thoroughly upd...