If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works toge...

Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month, or per-use pricing models, cloud deployments ...

Make community building your ultimate business growth strategyIn Customer Communities, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm.The authors outline the ten foundational Laws of Community, expla...

Automate your customer success efforts to reduce churn and increase profitsIn Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and...

Why do some young companies become unicorns, while others don't?It's easy for scale-ups, giddy from early startup success, to get ahead of themselves and stumble. It's even easier to be slowed down by the many forces of resistance working against them: drag, inertia, friction, and waste.Drawing on a mastery of lean-based methods for achieving maximum effect with minimum means, private equity operators Matthew E. May and Pablo Dominguez provide listeners wit...

The Fountainhead studies the conflict between artistic genius and social convention, a theme Ayn Rand later developed into the idealistic philosophy knows as Objectivism.Rand's hero is Howard Roark, a brilliant young architect who won't compromise his integrity, especially in the unconventional buildings he designs. Roark is engaged in ideological warfare with a society that despises him, an architectural community that doesn't understand him, and a woman who loves him but...

This #1 New York Times bestseller introduces Amos Decker, a gifted police detective with a perfect memory who must solve a mystery he wishes he could forget: his family's murder.Amos Decker's life changed forever—twice.The first time was on the gridiron. A big, towering athlete, he was the only person from his hometown of Burlington ever to play in the NFL. But his career ended before it had a chance to begin. On his very first play, a violent helm...

Published under a pseudonym, J. K. Rowling's brilliant debut mystery introduces Detective Cormoran Strike as he investigates a supermodel's suicide in "one of the best books of the year" (USA Today), the first novel in the brilliant series that inspired the acclaimed HBO Max series C.B. Strike.After losing his leg to a land mine in Afghanistan, Cormoran Strike is barely scraping by as a private investigator. Strike is down to one client, creditors...

A larger-than-life old man with a fondness for vodka goes on an unexpected adventure in this whimsical novel — perfect for fans of Forrest Gump and A Man Called Ove*.*After a long and eventful life, Allan Karlsson ends up in a nursing home, believing it to be his last stop. The only problem is that he’s still in good health—and tomorrow is his hundredth birthday. A big celebration is in the works, but Allan really isn’t interested, and he’d like a...