Traditionally, network security (firewalls to block unauthorized users, Intrusion Prevention Systems (IPS) to keep attackers out, Web filters to avoid misuse of Internet browsing, and antivirus software to block malicious programs) required separate boxes with increased cost and complexity. Unified Threat Management (UTM) makes network security less complex, cheaper, and more effective by consolidating all these components. This book explains the advantages of using UTM and how it works, p...

There is considerably more skill in the IT and security communities than is reflected in the jobs people are able to attain. Most people's limiting factor in their ability to get better jobs is not technical skills or even the soft skills necessary to do well in a new job. It is that getting a job is a completely different skill set and one that most people only practice every few years. Job Reconnaissance: Using Hacking Skills to Win the Job Hunt Game explains the job hunting process, why...

Whether you want to break into information security, move from one job to another, or transition into management, Breaking into Information Security will help. No other book surveys all the different jobs available in the industry, frankly discusses the positives and negatives of each, and what you need to learn to get into and out of each role. Unlike books that focus on a specific skill set or on how to gain a certification or get a job, this book encompasses the "big picture," including...

Assessing vendors is a tricky process. Large and regulated organizations are forced to demonstrate due diligence in vendor assessment, but often do not know how to do this. This results in a great deal of busywork being required by both the vendors and the organizations. Smaller organizations don't know what to look for and, as a result, often wind up selecting based on price instead of value. This results in service failures and vendors that just milk their customers for as long as they c...

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release ManagementITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.Lead...

The Concise Introduction to Modern SOA: High-Value Approaches, Innovative Technologies, Proven Use CasesAfter a decade of innovation in technology and practice, SOA is now a mainstream computing discipline, capable of transforming IT enterprises and optimizing business automation. In Next Generation SOA, top-selling SOA author Thomas Erl and a team of experts present a plain-English tour of SOA, service-orientation, and the key service technologies being u...

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is describe...

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors.After using Become ITIL Foundation Certified...

This succinct book explains how you can apply the practices of Lean software development to dramatically increase productivity and quality. Based on techniques that revolutionized Japanese manufacturing, Lean principles are being applied successfully to product design, engineering, the supply chain, and now software development. With The Art of Lean Software Development, you'll learn how to adopt Lean practices one at a time rather than taking on the entire methodology at once. As...

'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by ans...

The primary goal of the Service Desk is to support the agreed IT service provision by ensuring the accessibility and availability of the IT-organization and by performing various supporting activities. Other objectives include:- To act as a single point of contact for all user incidents, requests and general communication- To restore 'normal service operation' as quickly as possible in the case of disruption- To improve user awareness of IT issues and to promote app...

Cloud Computing: The Hot tech certification that will boost your career.Technical certifications, the ticket to higher pay and more prestige, also keep you employed. The trick is to get the one that will really help keep or land that job.Cloud Computing Certification is one of the hottest tech certifications in today's job market. According to Foote Partners' survey of more than 22,000 IT professionals, covering some 170 certifications, the most valuable certificates today ...