Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners.Why Professional Mediation Skills Are Essential:Litigation costs average $50,000-200,000 per workplace dispute. Mediation reso...

INTERNATIONAL BESTSELLER • Learn the secret to successful negotiation with this proven, step-by-step strategy—now updated and revised.“The authors have packed a lot of commonsensical observation and advice into a concise, clearly written little book.”—Bloomberg BusinessweekOne of the key business texts of the modern era, Getting to Yes has helped millions of people learn a better way to negotiate. Based on the work of the ...

The New York Times bestseller that gives readers a paradigm-shattering new perspective on motivationMost people believe that the best way to motivate is with rewards—known as the carrot-and-stick approach. That's a mistake, says Daniel H. Pink, author of To Sell Is Human: The Surprising Truth About Motivating Others.In this provocative and persuasive new book, Pink asserts that the secret to high performance and satisfaction at work, at sc...

In the spirit of Alvin Toffler’s Future Shock, a social critique of our obsession with choice, decision fatigue and how it contributes to anxiety, dissatisfaction and regret. This paperback includes a new preface from the author.Whether we're buying a pair of jeans, ordering a cup of coffee, selecting a long-distance carrier, applying to college, choosing a doctor, or setting up a 401(k), everyday decisions—both big and small—have become increasingly compl...

Betterness: Economics for Humans is a powerful call to arms for a post-capitalist economy. Umair Haque argues that just as positive psychology revolutionized our understanding of mental health by recasting the field as more than just treating mental illness, we need to rethink our economic paradigm. Why? Because business as we know it has reached a state of diminishing returns-though we work harder and harder, we never seem to get anywhere. This has led to a diminishing of the com...

Plan Now for the Life You WantToday’s economic realities have reset our expectations of what retirement is, yet there’s still the promise for what it can be: a life stage filled with more freedom and potential than ever before. Given the new normal, how do you plan for a future filled with prosperity, health, and happiness? As a companion to What Color Is Your Parachute?, the world’s best-selling career book, What Color Is Your Parachute? for Retirement offers bot...

Thinking about the Future, by Andy Hines and Peter Bishop, distills the expertise of three dozen senior foresight professionals into a set of essential guidelines for carrying out successful strategic foresight. Presented in a highly scannable yet personable style, each guideline includes an explanation and rationale, key steps, a case example, and resources for further study. The 115 guidelines are organized into six sequential categories that mirror the phases of a strategic foresight ac...

Why do bad decisions happen to good managers?If you need the best practices and ideas for smart decision making--but don't have time to find them--this book is for you. Here are 10 inspiring and usefulperspectives, all in one place.This collection of HBR articles will help you:- Make bold decisions that challenge the status quo- Support your decisions with diverse data- Avoid choices that justify past bad decisions- Evaluate risks and ...

WHAT MAKES A LEADER? CAN YOU REALLY LEARN TO LEAD?You might believe that leaders are born, not made. Perhaps you think that you need to hold an important job to be a leader—that you need permission to lead. Leadership is one of the most important aspects of our society. Yet there is enormous disagreement and confusion about what leadership means and whether it can really be learned.As leadership expert Robert Steven Kaplan explains in this powerful...

Ntsikie is a management consultant whose area of focus is strategy development, facilitation and implementation using various management practices, techniques and tools. She has experience working with public, private and NGO sectors, including facilitation with Boards of Directors. She is an avid practitioner of business excellence models and has proven track record applying her skills.

Mission driven—business as a vehicle for change.The current business-for-profit model rewards short-term thinking, narrow self-interest, and a social-and-environmental-costs-be-damned attitude. Non-profits, while more focused on the greater good, tend to be inherently resource-challenged and rely on increasingly scarce grants and donations to sustain their existence. Social enterprise is an exciting, blended model driven by the desire to create positive change thro...