My longtime colleague Ginger Cockerham has provided a must-have/must-read blueprint for all coaches who want to launch and thrive in a group coaching practice. Even those considering their options would do well to consult this step-by-step model, complete with a rich set of examples and case studies. It’s all here, presented with a clear and engaging approach.—JUDY FELD, MCC, MS, AUTHOR OF SMARTMATCH ALLIANCES, PAST PRESIDENT, INTERNATIONAL COACH FEDERATION, COFOUNDER, EXEC...

Being an introvert is truly an advantage in business and leadership if you know how to leverage it! Having used her introversion to her advantage, the author went from new college graduate to holding responsibility for a $750 million business in just 10 short years. This eBook tells you how she did it and reveals very specific, actionable steps introverts can take to be abundantly successful in business, leadership and life. Importantly, the steps recommended are designed to be fully comfo...

If you knew you couldn’t fail, what is the greatest thing you would dare to dream? Is the job you now have the one you’ve always wanted? As personal success expert Brian Tracy can attest, it’s not until you deal with the dissatisfactions of the present that you can move onward and upward to create the wonderful future that is possible for you.This transformative book reveals how everyone can remake themselves and put an end to the chronic stress, unhappiness, and d...

ARE YOUR WORKING RELATIONSHIPS WORKING AGAINST YOU?To achieve your goals and get ahead, you need to rally people behind you and your ideas. But how do you do that when you lack formal authority? Or when you have a boss who gets in your way? Or when you’re juggling others’ needs at the expense of your own?By managing up, down, and across the organization. Your success depends on it, whether you’re a young professional or an experienced leader.

The New York Times bestseller that provides a simple, proven approach to improve accountability and the bottom line.The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, "How did that happen?"Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. Ho...

From the coauthor of The One Minute Manager comes a three-step process that "ultimately frees everyone to more comfortably use their self-management skills" ( The Globe and Mail ).All of us in the today's workforce are called upon more and more to work effectively in teams. But do you know how to build a team that truly takes advantage of the knowledge, experience, and motivatio...

From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven. Now, in Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll ...

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:Ways to enhance customer service in any businessDialogues and scripts to practice interactions with customers or ...

You've just been promoted to a managerial position for the first time -- congratulations! But beware: the managerial role differs markedly from the individual contributor role. Go into the job with mistaken assumptions about what to expect, and you just may be blindsided by surprising realities.This book helps you lay the foundation for succeeding in your new role, explaining how to:· Discard the "doer" role of the individual contributor for the orchestrating role of the ma...

“I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers... In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.” — Ron WillinghamIf you’ve tried manipulative, self-focused selling techniques that d...

Selling in the 21st century is a whole new game. Every day you face educated and skeptical buyers who are tired of traditional sales techniques and tricks. A whole new playbook is needed to focus on what works and unlock your potential.Coaching the Sale brings the power of coaching to the sales process. It involves a respectful approach in which you create solutions with your prospects, resulting in greater buy-in and increased client loyalty.Using the 3D Sales Sol...

Today’s competitive workplace demands that managers evaluate employee performance, and provide coaching. Performance Management will help managers prepare for a formal performance meeting with a direct report, and create a development plan to increase employee productivity.The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager s...