Professional boundaries between worker and client underpin all areas of practice in social work and social care, and the mismanagement of these boundaries can lead to unprofessional conduct and negative consequences for both worker and client.This book is a no-nonsense guide to boundaries – what they are, why they are there and how to maintain them, from legal boundaries and policies governing behaviour to rules surrounding confidentiality. Presenting a flexible framework of rules ...

Positive Service Gets Positive Results—Every Time!Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling.The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during ev...

Master stock trading with this incredible bundle of three important guides!Whether you are a beginner looking to learn about trading or a seasoned trader looking to expand your knowledge, the Stock Market Investing for Beginners is an essential addition to your library. You can learn to outweigh the risks and outsmart competitors.These invaluable guides teach you:Swing Trading- The rules of swing trading- Managing th...

The Stephen R. Covey Interactive Reader includes The 7 Habits of Highly Effective People and First Things First, explained through infographics, videos and excerpts of teachings from his co-authored books Great Work Great Career and Predictable Results in Unpredictable Times. For 25 years, Stephen R. Covey’s step-by-step lessons have helped millions from all walks of life lead successful and satisfying lives. A new collection of Stephen R. Covey’s most famous work, supported with videos, e...

SMEs need to become more sustainable. To reach such a goal they also need to become more professional in their outlook and approach. In this way they may be able to deal with the instability, complexity, ambiguity and uncertainty of change; and to cope with the ever increasing pressures brought by change. After outlining what is meant by sustainability and professionalism, some strategies for how SME owner/managers might become more professional by focussing on the development of their own...

In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com.Are the choices you make really your choices, or is someone else influencing you? Whether you realize it or not, your most critical daily d...

Covering the essential key skills and personal development of the successful coach, mentor or supervisor, with guidelines for practice.

Powerful phrases for effective communication in every management situationThe latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, an...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, eff...

Written by two experienced career guidance counsellors in an honest and clear style, Sorted! helps parents and secondary school students to negotiate the tricky process of choosing a career. With the intention of removing the stress and complications of making career decisions, Sorted: Outlines all the different options upon leaving school – higher education, further education, studying abroad, apprenticeships and professional training E...

Discover the secrets for how to think and act like the most successful people in the world and reap the rewards!In today’s constantly changing world, you have to be smart to get ahead. But the average person uses only about two percent of their mental ability. How can we learn to unleash our brain’s full potential to maximize our opportunities, like the most successful people do?In Get Smart!, acclaimed success expert and bestselling author Brian T...

The social work degree requires that students clearly demonstrate competence in working with groups. Many social work students will begin working with families, communities and organisations before they qualify and are regularly assessed on this groupwork practice through assignments and observation. Specialist skills are needed to cope in challenging groups and the authors look at how students can develop their existing skills to cope and respond to challenges.The practical focus ...