This book explores the application of service design to urban commons. It originates from a project developed by the research group of POLIMI DESIS Lab of Politecnico di Milano, aimed at imagining the future of the Reggio Emilia Ducal Palace and its park - the Reggia di Rivalta. The peculiarity of the project lays in the idea that the design of a (public) space should be informed by the design of its services, because the development of specific activities actually builds a fundamental par...

This books focuses on co-design, and more specifically, on the various forms co-design might take to tackle the most pressing societal challenges, introducing public-interest services as the main application field. To do so, it presents an extensive study conducted within a particular community of residents in Milan: this is a social innovation story integrated into the discipline of service design, which simultaneously deepens the related concepts of co-design, co-production and co-manage...

The Creative City is a clarion call for imaginative action in developing and running urban life. It shows how to think, plan and act creatively in addressing urban issues, with remarkable examples of innovation and regeneration from around the world. This revised edition of Charles Landry's highly influential text has been updated with a new, extensive overview.

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors r...

Smart city development has emerged a major issue over the past 5 years. Since the launch of IBM’s Smart Planet and CISCO’s Smart Cities and Communities programmes, their potential to deliver on global sustainable development targets have captured the public’s attention. However, despite this growing interest in the development of smart cities, little has as yet been published that either sets out the state-of-the-art, or which offers a less than subjective, arm’s length and dispassionate a...

From agency theory to power and politics, this indispensable guide to the key concepts of organization theory is your compass as you navigate through the often complex and abstract theories about the design and functioning of organizations. Designed to complement and elucidate your textbook or reading list, as well as introduce you to concepts that some courses neglect, this historical and interdisciplinary account of the field:- Helps you understand the basics of organization theo...

Questions about the status, identity and legitimacy of business schools in the modern university system continue to stimulate debate amongst deans, educational policy makers and commentators. In this book, three world experts share their critical insights on management education and new business school models in the USA, Europe and Asia, on designing the business school of the future, and how to make it work. They look at how the business school is changing and focus in particular on emerg...

Designers, Visionaries and Other Stories unpacks the complex and crucial debates surrounding sustainable design to deliver a compelling manifesto for change, at a time of looming ecological crisis, mounting environmental legislation and limited progress. This is a book about sustainable design, by the leading sustainable design thinkers, for creative practitioners, professionals, students and academics. This challenging work provides the reader with a rich resource of future visions, criti...

Truly global in scope and coverage, this major new introduction to the human side of public management provides an exceptionally broad strategic assessment of human resources issues which will be of interest to all students and practitioners facing the challenges of building administrative capacity in the 21st century.

At the turn of the century some cities and regions in Europe, Japan and the USA, displayed an exceptional capacity to incubate and develop new knowledge and innovations. The favourable environment for research, technology and innovation created in these areas was not immediately obvious, yet it was of great significance for a development based on knowledge, learning, and innovation. Intelligent Cities focuses on these environments of innovation, and the major models (technopoles, ...

This book presents a comprehensive overview of the various aspects for the development of smart cities from a European perspective. It presents both theoretical concepts as well as empirical studies and cases of smart city programs and their capacity to create value for citizens. The contributions in this book are a result of an increasing interest for this topic, supported by both national governments and international institutions. The book offers a large panorama of the most important a...

Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves designing new Trust and Engagement strategies. A specific indication on how to build and measure value out of these strategies is offered by the innovative 'Value for Engagement Model'.