This is a tutorial guide to gain in-depth knowledge such as realizing projects to migrate traditional telephony to Unified Communications inside an organization. This book is targeted at three audiences: business decision makers, technical advocates, and IT decision makers. As this is also a fundamental book on real time collaboration technology, it is also suitable for anyone who is interested in the future of communications.

Cloud isn’t simply a marketing term.  It’s not technology or hype either.  Cloud is a new way to look at how organizations operate.  From finance to marketing, from operations to IT, using cloud methodology can help make your organization more nimble, streamlined, innovative and more profitable while better enabling your employees to work more effectively and less restrained by your current IT systems.Unfortunately such a great leap in innovation comes w...

Third Edition: Thoroughly Updated and Expanded, with Extensive New Coverage!   In just 24 sessions of one hour or less, you’ll master the entire SAP project lifecycle, from planning through implementation and system administration through day-to-day operations. Using this book’s straightforward, step-by-step approach, you’ll gain a strong real-world foundation in both the technology and business essentials of ...

Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructureuntil this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliv...

Practical, Real-World ITIL Configuration Management—From Start to FinishThe IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely in...

You may regard cloud computing as an ideal way for your company to control IT costs, but do you know how private and secure this service really is? Not many people do. With Cloud Security and Privacy, you'll learn what's at stake when you trust your data to the cloud, and what you can do to keep your virtual infrastructure and web applications secure.Ideal for IT staffers, information security and privacy practitioners, business managers, service providers, and investors a...

With clear instructions and plenty of screenshots, this book will provide you all the support and guidance you need to implement SAP Business One in your business. We will work with a project plan in each chapter and implement new techniques in the related case study. Alongside this hands-on approach tips and tricks are provided that you can use for your own project. This book is written for technically savvy business owners, entrepreneurs, and departmental managers. If you are a departmen...

Massive, disruptive change is coming to IT as software as a service (SaaS), SOA, mashups, Web 2.0, and cloud computing truly come of age. Now, one of the world’s leading IT innovators explains what it all means—coherently, thoroughly, and authoritatively.Writing for IT executives, architects, and developers alike, world-renowned expert David S. Linthicum explains why the days of managing IT organizations as private fortresses will rapidly disappear as IT inevitably becomes a global...

Thoroughly Updated and Expanded!Includes New Coverage on Cloud Computing for SAP!In just 24 sessions of one hour or less, you’ll master the latest updates on SAP, and discover how to succeed with it in real business and technical environments! Using this book’s straightforward, step-by-step approach, you’ll learn through practical hands-on examples and case studies based on SAP’s free demonstration software. Each lesson builds on what you’ve already learned, giving you a st...

“This book fills a huge gap in our knowledge of software testing. It does an excellent job describing how test automation differs from other test activities, and clearly lays out what kind of skills and knowledge are needed to automate tests. The book is essential reading for students of testing and a bible for practitioners.”–Jeff Offutt, Professor of Software Engineering, George Mason University“This new book naturally expands upon its predecessor, Automated S...

SOA Made Simple is a concise and indispensable handbook for finally understanding exactly what Service Oriented Architecture is. Split into three clear sections, in this book youll learn from both theory as well as step-by-step implementation examples to aid in your understanding of this often poorly- articulated industry term. If you are an architect who wants to be completely clear in your understanding of what SOA is, then this book is essential. In fact, anyone (designer, developer, ad...

With the urgent demand for rapid turnaround on new software releases--without compromising quality--the testing element of software development must keep pace, requiring a major shift from slow, labor-intensive testing methods to a faster and more thorough automated testing approach.Automated Software Testing is a comprehensive, step-by-step guide to the most effective tools, techniques, and methods for automated testing. Using numerous case studies of successful industry ...