'Seldom has a senior public servant been so candid. As a key policymaker, Meredith Edwards takes us inside the process to reveal how we get the policies the affect so much of our lives.' - Paul Kelly, International Editor, The Australian'This innovative and important volume, unique in the policy literature, provides ideas and case studies of interest to everyone who cares about the quality of Australian public policy. It will be an indispensable guide to past choices, and ...

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.This book probes the central dimensions of service reform efforts from a variety of perspectives and ans...

In an increasingly interconnected environment, shocks, crises, cascading failures, and surprising breakthroughs are features of our age. The ability to anticipate, intervene, innovate, and adapt is now seen as essential for governments. Public officials serve in an expanded public space that is being reshaped by the rise of social networking and modern information and communication technologies. The desired results on many public issues exceed the reach and resources of government....

For decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can’t own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing publ...

The rapid expansion of the Internet has fueled the emergence of electronic government at all levels in Canada. E-government's first decade featured online service underpinned by a technically secure infrastructure. This service-security nexus entails internal governance reforms aimed at realizing more customer-centric delivery via integration and coordination across departments and agencies. Yet, as online networking has become more pervasive and public demands for participation rise, pres...

Despite predictions that 'new public management' would establish itself as the new paradigm of Public Administration and Management, recent academic research has highlighted concerns about the intra-organizational focus and limitations of this approach. This book represents a comprehensive analysis of the state of the art of public management, examining and framing the debate in this important area.The New Public Governance? sets out to explore this emergent field of resea...

Boundaries between business and government are increasingly fluid and often transcended. Yet it remains important to acknowledge and make appropriate use of the fundamental differences between these sectors.Five areas that offer the most critical challenges to business and government in Canada today are corporate governance, lobbying and influence, security and privacy, public-private partnerships, and geography and development. This book is an exploration of the systemic dynamics ...

This book provides a comprehensive analysis of education development in Singapore since 1965, giving particular attention to the type of strategic management that has enabled Singapore over the last four decades to develop its education and training system, from one similar to that of many Sub-Saharan Africa countries, to become one of the World's best performing systems.

The single best description of the inside workings of contemporary universities.Witty and insightful, How Universities Work is destined to be an essential handbook for anyone wanting to understand universities in the United States. John V. Lombardi gives readers an insider’s view of the academy, describing the structure, logic, dynamics, and operational styles of both public and private institutions of higher education.Lombardi defines and describe...

Representing the leading scholars in the field, Professionalism and Public Service assesses the state of public administration in Canada while also moving the discipline forward both as a profession and an academic discipline.The contributors to this volume trace the evolution of public administration institutions and explore issues such as the protection and improvement of the public service, recent innovations in the area of service delivery, and how this has created inc...

Forming part of the Understanding Organizational Change series, Managing Organizational Change in Public Services focuses on the organizational dimension of change management in public services. Combining aspects of change management theory with ‘real life’ practice in the form of organizational cases from different regions and sectors, this edited collection identifies and analyzes significant issues regarding the development, implementation and evaluation of public service chan...