‘Hope as My Compass’ is a best-selling memoir set in Canada and Australia...a stranger than fiction, true life story nominated for the National Biography Prize- first published by Random House Australia as ‘Who Says I Can’t’ and then McArthur Press in Canada as ‘Serendipity Road’On the cover, Bryce Courtenay says: ‘story of hope and perseverance-when’s the movie?’Starting life in an orphanage in Calgary, Catherine DeVrye was adopted by loving parents. When she was twenty-on...

NEW 4th EDITION!Boost your bottom line and staff morale with these practical and simple to implement ideas.After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye’s wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense t...

If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective.It’s an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia’s most recognized customer expert. Along similar lines to ‘Who Moved My Cheese’ or ‘Fish,...

Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However, she’s willing to take that risk in order to share her passion for customer service with the widest possible audience. After all, sustainable customer service isn’t about one night stands; but rather about...

Japan-An A-Z Guide is your handy guide to living, working and traveling in Japan-or doing business with the Japanese. The book will gently guide you through all aspects of Japanese life-from catching bullet trains and office etiquette to eating sushi and karaoke singingWritten by one-time Australian Executive Woman of the Year, the author draws on her own experience-with a practical and personal approach. First published over 20 years ago, it has been updated with input from Toshiy...

The 7 most expensive words in any organisation are...'We have always done it that way.' Running a business is tough in the best of times but when things do go well, it's easy to be complacent. Few business owners and leaders are complacent today, however. After decades of growth and prosperity, the 'GFC' has been a wake-up call for many, and a reminder that good and prudent financial business practices not only deliver greater margins but can prove a lifeline in diffi...

‘Hope as My Compass’ is a best-selling memoir set in Canada and Australia...a stranger than fiction, true life story nominated for the National Biography Prize- first published by Random House Australia as ‘Who Says I Can’t’ and then McArthur Press in Canada as ‘Serendipity Road’On the cover, the late Bryce Courtenay, best selling author of 'Power of One' says: ‘story of hope and perseverance-when’s the movie?’Starting life in an orphanage in Calgary, Catherine DeVrye was a...

'Andrew Griffiths knows his stuff' - Ross GittinsPacked with inspirational and practical advice, The Big Book of Small Business will help every business owner build the business of their dreams.Andrew Griffiths welcomes the 'age of the entrepreneur', the most exciting time for business owners - ever. In his down to earth, street smart style, he identifies new opportunities for smaller business operators to grow their business fast. He also shows how an entrepreneur...

It took a year to drag myself out of the mess. A year in which I lost my dearest friend and then promptly lost my way. A year in which I ran away overseas, came back and then ran away again. A year in which I learnt to let go, learnt to forgive and learnt to grow up. It was a big year. It was a lot of work. And I head-butted two people. Accidentally.Lessons in Letting Go is an honest, uproariously funny and sometimes moving memoir of the year in which Corinne Grant decides...

Now includes “The Life Inc. Guide to Reclaiming the Value You Create”In Life Inc, award-winning writer Douglas Rushkoff traces how corporations went from being convenient legal fictions to being the dominant fact of contemporary life. The resulting ideology, corporatism, has infiltrated all aspects of civics, commerce, and culture—from the founding of the first chartered monopoly to the branding of the self, from the invention of central currency to the privatization of ba...

As seen on This Time with Alan Partridge on BBC One.THE SUNDAY TIMES BESTSELLERPraise for Nomad:'Funniest book of the year' Sunday Telegraph'Alan Partridge's Nomad is almost certainly the funniest book ever written' Caitlin Moran'Sensationally funny. What brilliant writing' Richard Osman'Sensational' Jenny Colgan'Hilarious' Jon Ronson'Brilliantly...

Homo sapiens have been speaking for hundreds of years—and yet basic communication still stymies us. We freeze up in elevators, on dates, at parties, under Dumpsters. We stagger through our exchanges merely hoping not to crash, never considering that we might soar. We go home sweaty and eat a birthday cake in the shower.But no more. With What to Talk About you'll learn to speak—fluently, intelligently, charmingly—to family, friends, coworkers, lovers, future lovers, horse t...