Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes.Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in t...

Java SOA Cookbook offers practical solutions and advice to programmers charged with implementing a service-oriented architecture (SOA) in their organization. Instead of providing another conceptual, high-level view of SOA, this cookbook shows you how to make SOA work. It's full of Java and XML code you can insert directly into your applications and recipes you can apply right away.The book focuses primarily on the use of free and open source Java Web Services technologies ...

The content and screenshots in this book are based on SharePoint 2013. The techniques shown can also be applied to SharePoint 2016.Custom SharePoint Solutions with HTML and JavaScript shows you how to build and customize SharePoint solutions to suit a wide range of business needs. You don't need a background in Microsoft technologies; you’ll learn how to rapidly build and customize sites entirely on the front end, starting with out-of-the-box feat...

Search is not just a box and ten blue links. Search is a journey: an exploration where what we encounter along the way changes what we seek. But in order to guide people along this journey, designers must understand both the art and science of search.In Designing the Search Experience, authors Tony Russell-Rose and Tyler Tate weave together the theories of information seeking with the practice of user interface design. - Understand how people search, and how the concepts of information see...

Pro Exchange 2013 SP1 PowerShell Administration is your one-stop resource for both basic and advanced administration of Exchange Server 2013 Service Pack 1 and Exchange Online, Microsoft's best-selling hosted Exchange service.The industry shift that is currently happening toward ‘the cloud’ is not just about hosting your applications somewhere else. It’s also driving automation and standardization of technical solutions, which in turn is leading to greater productivity. Em...

Apps have taken the world by storm, and now they're taking SharePoint as well. The biggest new thing in SharePoint 2013, apps are the solution to creating custom code that runs on not just your own SharePoint deployment, but also on others' implementations as well.Pro SharePoint 2013 App Development is your must-have guide to developing app solutions that run on the SharePoint 2013 platform. Using step-by-step tutorials, author Steve Wright creates a sampl...

The core idea behind Real World Web Services is simple: after years of hype, what are the major players really doing with web services? Standard bodies may wrangle and platform vendors may preach, but at the end of the day what are the technologies that are actually in use, and how can developers incorporate them into their own applications? Those are the answers Real World Web Services delivers. It's a field guide to the wild and wooly world of non-trivial deployed web services.T...

Web Dynpro ABAP, a NetWeaver web application user interface tool of SAP enables web programming connected to SAP Systems. The main focus of the authors was to create a book based on practical experience. Each chapter includes examples which lead through the content step-by-step and enable the reader to gradually emerge in the topic of the Web Dynpro ABAP process. The authors explain in particular how to design a Web Dynpro component, the data binding and inteface methods, and the view cont...

This is the second edition of a very popular book on DICOM that introduces this complex standard from a very practical point of view. It is aimed at a broad audience of radiologists, clinical administrators, information technologists, medical students, and lecturers. The book provides a gradual, down to earth introduction to DICOM, accompanied by an analysis of the most common problems associated with its implementation. Compared with the first edition, many improvements and additions have...

Key FeaturesBook DescriptionLearning Salesforce Visual Workflow is intended for those who want to use Flows to automate their business requirements by click not code. Salesforce maintains an incredibly user-friendly interface; no previous experience in computer coding or programming is required.What you will learnDevelop an application using point and click with help of FlowGet to grips with various ways to launch a Flow

This book provides an overview of Moving Target Defense (MTD) and the importance of developing novel MTD schemes to protect distributed systems. It presents MTD-based research efforts to protect cloud data centers, along with network and security risk-aware approaches to place Virtual Machines (VM) in cloud data centers. These approaches include MTD-based network diversity models that enable an evaluation of the robustness of cloud data centers against potential zero-day attacks. Since the...

This book constitutes the thoroughly refereed post-conference proceedings of the 21st International Conference on Financial Cryptography and Data Security, FC 2017, held in Sliema, Malta, in April 2017.The 30 revised full papers and 5 short papers were carefully selected and reviewed from 132 submissions. The papers are grouped in the following topical sections: Privacy and Identity Management; Privacy and Data Processing; Cryptographic Primitives and API's; Vulnerabilities and Exp...