Services form the largest parts of most developed economies, and a growing part of emerging economies too. And all organisations contain in-house service teams and departments. So, this book is relevant to you, whatever, or wherever, your organisation.WHY IS IT IMPORTANT TO (RE)CONSIDER YOUR SERVICE OFFERING?Because, the market for services is becoming even more competitive. This may be increased competition for customers, employees, other resources, budgets, profi ts or ca...

Exam Board: WJECLevel: GCSESubject: MathematicsFirst Teaching: September 2015First Exam: June 2017Help students get to grips with the new style examinations in Numeracy and Mathematics with books that build all the necessary skills to progress their learning and develop their problem-solving skills.- Provides one book for each tier ensuring full c...

Using Jesus's words in John 15, "I am the vine; you are the branches," Andrew Murray explores how the believer abides in Christ. In a message as timely today as when first published in 1895, he urges listeners to yield themselves to Jesus, in order that they may know the "rich and full experience of the blessedness of abiding in Christ."

Nine exclusive adventures featuring a multitude of Doctors and companions.The collection opens with a trilogy of stories set in the First World War - Men of War, Horrors of War and Fortunes of War - in which the First, Third and Sixth Doctors are pitted against a rogue element in time. In The Thing From The Sea the Fourth Doctor and Mrs Wibbsey meet an alien serpent in 18th Century Italy, and in The Elysian Blade the Second Doctor, Jamie and Vict...

All sirens must earn their place on Paradise…even those born there.In 2132 AD, fifteen-year-old Kassiana’s life was royalty. Born on Nemal, the richest of the Paradise Planets, she had no idea how the people of Earth–the Gaians–suffered. But her idyllic and harmonious life was shattered when she was forcefully kidnapped and taken to live among them on a flooded Earth.After a near-fatal assault leaves Kassi without a voice–a siren's source of power–Kassi learns she must get ...

Popular culture helps construct, define, and impact our everyday realities and must be taken seriously because popular culture is, simply, popular. Communication Perspectives on Popular Culture brings together communication experts with diverse backgrounds, from interpersonal communication, business and organizational communication, mass communication, media studies, narrative, rhetoric, gender studies, autoethnography, popular culture studies, and journalism. The contributors tackle such ...

The book follows the adventures of a young professional, James Pollock, from the Swinging Sixties to the new Millennium. Our hero appears to have the ability to attract the fair sex and uses it to the full! The story includes Romance, Revelations and Restoration, of global proportions. It expands ideas about an ancient monument, as the reader discovers how the hero uses time travel to uncover the murky world of finance.Book Review:Tego Arcana Dei does not start out as or ev...

'After the Flood and Beyond… is a combined exercise in science fiction and a profoundly felt moral study of our society'Following Andrew Man's recent trilogy, After the Flood and Beyond… he continues the story so far.Book IV is a work of speculative fiction, where five women and a man must survive on a barren planet. Images of dark emptiness are one of the most striking aspects of the story about climate change on a planet similar to Earth.Book III is a story far Be...

From the author of "The Man who Played with Time".Set in a visionary future of Andrew Man’s recent trilogy, After the Flood, continues the story with a work of speculative fiction and spirituality. In this fourth book of the Series, five woman and a man must survive on a barren planet, to uncover the secrets of why there are so many human species back on planet Earth.At the same time, James and his team travel back in time to a legendary land off the coast of India, only to...

THE WORLD HAS BEEN HIT BY A COMET...Followed by a mass coronal ejection that has destroyed all electrical machines, as darkness falls on the planet for months.On an isolated airfield, British military finds aliens have landed in England and hatch a desperate plan for humans to survive.Time traveller James Pollack leads the fight back to return an Exo-planet team to Planet Earth in 2031. Only to find their return is most unwelcome as the military continue to cover up al...

Between 2006 and 2009 Worcestershire Archaeology completed a series of investigations in advance of quarrying at Clifton Quarry, Worcestershire revealing one of the most important sequences of prehistoric to early medieval activity discovered to date from the Central Severn Valley. Well-preserved palaeoenvironmental deposits were recovered from features and associated abandoned channels of the River Severn. Analysis of this evidence is underpinned by a comprehensive program of scientific d...

Exam Board: WJECLevel: GCSESubject: MathematicsFirst Teaching: September 2015First Exam: June 2017Help students get to grips with the new style examinations in Numeracy and Mathematics with books that build all the necessary skills to progress their learning and develop their problem-solving skills.- Provides one book for each tier ensuring full coverage, with mat...