'ÄúEveryone in a hospital leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery.'Äù'ÄîAmy C. Edmondson, professor, Harvard Business School, and author of The Fearless OrganizationAll Americans deserve and should have access to high quality, affordable healthcare services delivered by professionals who have sufficient time and resources to care for them. This book offers proven and pra...

"Everyone in a hospital leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery."-Amy C. Edmondson, professor, Harvard Business School, and author of The Fearless OrganizationHealthcare continues to be our fastest-growing sector-three times more than the rest of the economy. Yet it costs almost twice as much in the United States as it does in other countries, and its delivery systems a...