A BUSINESSWEEK BESTSELLERBestselling Lean Six Sigma author Michael George provides the first pocket guide for deployers of Lean Six SigmaThe Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a "family" is best for different purposes. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green a...

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can ...

A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers.Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality pr...

How to speed up business processes, improve quality, and cut costs in any industryIn factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwi...

The New York Times best-selling team leadership handbook for modern executives, managers, and organizationsAfter her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered if she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and nothing excited her more than a challenge. What she co...

The ChallengeBuilt to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning.But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?The StudyFor years, this question preyed on the m...

From the acclaimed bestselling author and self-help legend'She's so good, Brené Brown, at finding the language to articulate collective feeling' Dolly Alderton'A wonderful book: urgent, essential and fun to read. I couldn't put it down, and it continues to resonate with me' - Seth GodinEvery time we are faced with change, no matter how great or small, we also face risk. We feel uncertain and exposed. We feel vulnera...

Malcolm Gladwell, bestselling author of Blink and The Bomber Mafia and host of the podcast Revisionist History, explores what sets high achievers apart—from Bill Gates to the Beatles—in this seminal work from "a singular talent" (New York Times Book Review).In this stunning book, Malcolm Gladwell takes us on an intellectual journey through the world of "outliers"—the best and the brightest, the m...

The New York Times bestseller that gives readers a paradigm-shattering new perspective on motivationMost people believe that the best way to motivate is with rewards—known as the carrot-and-stick approach. That's a mistake, says Daniel H. Pink, author of To Sell Is Human: The Surprising Truth About Motivating Others.In this provocative and persuasive new book, Pink asserts that the secret to high performance and satisfaction at work, at sc...

'Seek and ye shall find.'With these words echoing in his head, eminent Harvard symbologist Robert Langdon awakes in a hospital bed with no recollection of where he is or how he got there. Nor can he explain the origin of the macabre object that is found hidden in his belongings.A threat to his life will propel him and a young doctor, Sienna Brooks, into a breakneck chase across the city of Florence. Only Langdon's knowledge of hidden passageways and ancient secrets...

Winter of the World is the second novel in Ken Follett’s uniquely ambitious Century trilogy. On its own or read in sequence with Fall of Giants and Edge of Eternity, this is a gripping epic of global conflict and personal drama.A BATTLE OF IDEALS1933, and at Cambridge, Lloyd Williams is drawn to irresistible socialite Daisy Peshkov, who represents everything that his left-wing family despise, but Daisy is more int...

In this chilling holiday thriller from the world’s most popular storyteller, Alex Cross must spend Christmas Eve risking everything to solve a mystery and stop a hostage situation from spiraling out of control.It's Christmas Eve and Detective Alex Cross has been called out to catch someone who's robbing his church's poor box. That mission behind him, Alex returns home to celebrate with Bree, Nana, and his children. The tree decorating is barely underway before his ...