A practical approach to developing and operating an effective programme to manage hybrid records within an organization. This title positions records management as an integral business function linked to the organization's business aims and objectives. The authors also address the records requirements of new and significant pieces of legislation, such as data protection and freedom of information, as well as exploring strategies for managing electronic records. Bullet points, checklists an...

With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same – but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new c...

Delivering E-Learning describes a new and better way of understanding e-learning. The author looks at overcoming objections to e-learning and acknowledging poor past practice before presenting a new strategic approach. It places the emphasis firmly on learning, not the technology, de-mystifying the jargon and de-bunking industry myths.The current way most people look at e-learning is flawed, and this means they are missing its full potential. This book provides a clear fra...

This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the ...

The operational auditing HANDBOOKAuditing Business and IT ProcessesSecond EditionThe Operational Auditing Handbook Second Edition clarifies the underlying issues, risks and objectives for a wide range of operations and activities and is a professional companion for those who design self-assessment and audit programmes of business processes in all sectors.To accompany this updated edition of The Operat...

The author compresses his twenty years of experience to take a step-by-step approach to the product life-cycle, and covers areas such as:* selecting target markets* creating a positioning statement* writing a financial paragraph* motivating othersthereby demonstrating how to act as a bridge between sales, development and finance.Successfully marketing products for technology companies requires the application of precision marketing techniques, a...

Construction projects involve a complex set of relationships, between parties with different professional backgrounds trying to achieve a very complex goal. Under these difficult circumstances, the quality of information on which projects are based should be of the highest possible standard. The line-based, two dimensional drawings on which conventional construction is based render this all but impossible. This is the source of some major shortcomings in the construction industry, and this...

Intelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these.IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematica...

The BIM Manager's Handbook: Guidance for Professionals in Architecture, Engineering, and ConstructionBuilding Information Modelling (BIM) is a design and construction software that manages not just graphics, but also information—information that enables the automatic generation of drawings and reports, design analysis, schedule simulation, facilities management, and cost analysis—ultimately enabling any building team to make better-informed decisions. This...

Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field.It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it.Based on recent knowledge, it is underpinned by:* Clear and comprehen...

Covering the principles and techniques you need to successfully manage an engineering or technical project from start to finish, Project Management, Planning and Control is an established and widely recommended project management handbook. With clear and detailed coverage of planning, scheduling and control, which can pose particular challenges in engineering environments, this sixth edition includes new chapters on Agile project management and project governance, more real-life examples a...

E-portfolios are a valuable learning and assessment tool. They can serve as an administrative tool to manage and organise work, to present course assignments and act as the medium for learners to record their learning goals, outcomes and achievements. They encourage personal reflection and involve the exchange of ideas and feedback.Using technology in this way supports students' abilities in using and exploiting technology for professional and personal purposes, enabling any time, ...