Don’t just give them customer service. Give them Super Service!For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.Now, it has been completely revised and expanded to address today’s unique customer-service issues.Super Service, 2nd Edition teaches you how to deliver great service in a way that enriche...

Memoir of a long time North N.J. cab driver. Born in Hoboken and raised in Rutherford N.J. ,he starts hacking in 1983, , continuing for decades . He relays true stories of the most exciting and most dangerous job in the world. One day in 1997 he meets a tv producer in the cab whom he gives several ideas for a developing tv show that were used and became very popular . The book took me just about a year to write and is a true story. I am also open to making a movie based on the book; contac...

"All things have purpose. And I will find the good in everything that shows up in my life" - Aaron KennardWARNING: DO NOT READ THIS BOOK UNLESS YOU ARE READY TO START FEELING AMAZING EVERY DAY.What would it be like to stop feeling blindsided by life?To wake up feeling thrilled to be alive regardless of your circumstances?To feel happy and at peace even when all hell is breaking loose around you?You're about to discover the Positive Thinking Secret th...

Featured on CBS and WBZ Radio, Evan Pellett is the keynote guest speaker on Nightside with Dan Rea. You may have heard Evan as the radio expert on interviewing across the United States.Cracking the Code to a Successful Interview is a groundbreaking new scientific, proactive, cutting-edge, hands-on, proven approach to job interviews by an award-winning, highly decorated recruiter. This REAPRICH eight-step interview method will give you a proactive way to take contr...

Are you ready to create a business and a life you love? Packed with powerful business and life lessons, a savvy plan for success in our digital age, and the engaging real-life experiences of successful women entrepreneurs, She Takes on World: A Guide to Being Your Own Boss, Working Happy, and Living on Purpose is a business book like no other. With sparkling clarity, honesty and humor, Natalie MacNeil provides the perfect balance of inspiration and practical strategies to build your business,...

“Golf is not a game, it’s a punishment.” –David Feherty“If you’re one of those people who think golf is a religion, prepare for some seriously funny blasphemy.”--Troon McAllister, author of The GreenSomewhere in Ireland, A Village is Missing an Idiot is a collection of Feherty’s most popular Golf Magazine columns, intermingled with his most outrageous work from Golfonline.com. As an added bonus, readers will be treated to some notorious pieces from his work at the Br...

Powerful phrases for effective communication in every management situationThe latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, an...

**A New York Times Bestseller"Funny, subversive, and able to excavate such brutally honest sentences that you find yourself nodding your head in wonder and recognition."—Lin-Manuel Miranda, composer and lyricist of In the Heights and Hamilton: An American Musical**Are you a sensible, universally competent individual? Are you tired of the crushing monotony of leaping gracefully from one lily pad of success to the next? Are you sick of doing ...

The USA Today bestseller by the star sales speaker and author of The Sales Blog that reveals how all salespeople can attain huge sales success through strategies backed by extensive research and experience.Anthony Iannarino never set out to become a salesman, let alone a sales manager, speaker, coach, or writer of the most prominent blog about the art and science of great selling. He fell into his profession by accident, as a day job while pursuing rock-an...

How to make better decisions and achieve your goalsWhat shapes a person's career and life, and defines them as a leader? Their decisions. We all want to be more productive and deliver our best results. But doing this effectively—and consistently over time—is a significant challenge. Managing it all is hard, and leading in today's hyper-paced world is even harder.The good news is that leadership expert Steve McClatchy makes it easier. In Decide, McC...

The Right Phrase for Every Situation . . . Every TimeCommunication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEHundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence!Whether you're giving a pep talk to a team or inspiring a direct report in a one-on-one meeting, you need the right words to keep your staff focused, engaged, enthusiastic, and productive.This fully revised and updated edition of Perfect Phrases for Motivating and Rewarding Employees has hundreds of rea...