Model-model kepimpinan dan pengurusan praktikal beserta tip, contoh dan kisah berkaitan cara untuk memimpin pasukan yang mempunyai kepelbagaian dan personaliti yang berbeza di dalam buku ini akan membantu anda mencapai hasil yang lebih baik dan menjadi seorang bos yang lebih baik dalam era pasca COVID masa kini. Buku ini ditujukan kepada sesiapa sahaja yang memimpin orang lain sama ada di dalam organisasi, kerajaan, tentera, NGO atau perniagaan. Sekiranya anda memiliki ahli pasukan yang be...

Good Boss, Better Boss shares practical models, examples, and tips to help you and your team succeed in the post-COVID era. Key areas include hiring and retaining your top performers, dealing with poor performance, coaching your people to repeated excellence, managing difficult employees, expanding your influence throughout the organization, decision-making, and leading remote teams with their unique challenges.The author is an American living in Malaysia since 1995. He's lived and...

Who doesn't get hardcore, tough customers? They're a part of life and their numbers are only increasing.Depending on your job you may call them 'customers' , 'patients', 'parents', 'students', 'clients', 'debtors', 'guests', guests, passengers, or whatever. This short book gives you models and countless tips on handling (and surviving) them. The book's goal is to help you calm hardcore customers, keep their business, while reducing your stress.The author is a customer servi...

Everyone loves a good ghost story. Somehow the creepiest, scariest ghost stories always feature sadness at their core.From a story about a woman who must face her ghosts on Christmas Eve night, to a ghost detective stuck in his own cemetery helping other ghosts move on by solving their own murders, to a ghost who writes letters to the living—these ghosts seem more alive than dead. Their sagas just continue into another realm.So, steel your courage and delve into these ten s...

The Cutting Edge of Modern Short FictionPulphouse Fiction Magazine: Back after over twenty years. A three-time Hugo Award nominated magazine, Pulphouse returns with eighteen fantastic stories by some of the best writers working in modern short fiction.No genre limitations, no topic limitations, just great stories. Attitude, feel, and high quality fiction equals Pulphouse.Table of ContentsEdited by Dean Wesley Smith"Spud Wrangler" by Kent Patterson