Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case stu...

Join Tulane University Archivist Ann E. Smith Case as she recounts the history of this illustrious university using vintage images. Tulane University was founded as the Medical College of Louisiana in 1834 by seven young doctors who saw the need for trained physicians in the city of New Orleans. In 1847, it evolved into the public University of Louisiana, also offering law, liberal arts, and science coursework; it became a private institution in 1884 after Paul Tulane's donation. The addit...

Despite standing as chief prosecution witness in the Moors Murders trial, David Smith was vilified by the public due to the accusations thrown at him by Myra Hindley and Ian Brady about his involvement in their crimes. Hindley's later confession that she and Brady had lied in an attempt to reduce their sentences did little to diminish the slurs against his name.For almost 45 years, Smith was asked by writers and film-makers to tell his story. Apart from a handful of brief interview...

Providing both a depth and breadth of examples of ethical dilemmas which coaches may face as part of their practice, this book is the first comprehensive handbook of case studies in the field, supporting coaches in developing their ethical awareness and competence.The world of coaching has become increasingly complex over the past two decades. While the professional bodies have all released codes of conduct or ethical guidelines, these at best deal with general principles and serve...

In 2002, the University of Alabama's Department of Religious Studies established the annual Aronov Lecture Series to showcase the works of nationally recognized scholars of religion capable of reflecting on issues of wide relevance to scholars from across the humanities and social sciences. Writing Religion: The Case for the Critical Study of Religion is an edited collection of essays that highlights critical contributions from the first ten Aronov lecturers.Secti...

ON 15 MAY 2017, IAN BRADY DIED IN HOSPITAL, ENTIRELY UNREPENTANT OF HIS EVIL CRIMES. WITH HIM ALMOST CERTAINLY DIED THE SECRET OF WHERE THE BODY OF TWELVE-YEAR-OLD KEITH BENNETT, THE LAST OF HIS AND MYRA HINDLEY'S YOUNG VICTIMS, LIES.Ian Brady was one of the most notorious and reviled serial killers in Britain. With his co-conspirator, Myra Hindley, he committed what became known as 'the Moors Murders' in which five children were abducted, assaulted and murdered. Dr Chris Cowley has...

Hard to believe it looking at her now, but Rose West was an exceptionally beautiful little girl, with a Maltese mother and English father. Strangers would stop and stare at her in the street and she could entrance people from a very early age. But looking back at photos of Rose as a child, you struggle to accept that she grew up to one of the country's most notorious female criminals.In ROSE, Jane Carter Woodrow goes right back to the start in her life to try and piece together what...

When Caroline Roberts accepted a job at 25 Cromwell Street, the infamous address of Fred and Rose West, she was only 16. Realising that there was something very malevolent about the couple, she left their employment soon after, glad to be rid of them. The story should have ended there. A month later she was abducted by the Wests and suffered violent sexual abuse at their hands before being told that she would be killed and buried. Through a combination of sheer luck and quick thinking, des...

This book tells for the first time the story from a police perspective. For ten years, the officer in charge of the investigation, Detective Superintendent John Bennett QPM, has refused to tell his story. Now, together with BBC journalist Graham Gardner, he reveals the full story of how the Wests were caught, how the case was prepared and how it nearly failed to come to court.This book chronicles the roles of those who brought down two of Britain's most infamous ki...

The full story of one of the most shocking crimes of the twenty-first century, now the subject of a BBC drama, The Moorside, starring Sheridan Smith.On 19 February 2008, a nine-year-old girl disappeared while making her way home from a school swimming trip. The 999 call made by her mother alerted the police to the nine-year-old's disappearance and sparked the search for Shannon Matthews that spread from the Dewsbury estate where she lived across the north o...

The horrific murders of Holly Wells and Jessica Chapman shocked and sickened the nation. The man found guilty of their murders is now one of the most reviled men in the country. As if his crime was not dreadful enough, he has recently admitted that he lied under oath about the circumstances of one of the murders. This in-depth book is written by investigative journalist Nathan Yates, who witnessed the murder hunt first-hand and even interviewed Huntley and former girlfriend Maxine Carr. Ya...

Maureen Harvey lives in Kings Norton, Birmingham with her husband Ray. They have a daughter, Michelle, and three grandchildren Danielle, Paige, and Jordan. Since their son Lee was murdered by Tracie Andrews in December 1996, they have campaigned tirelessly to ensure that those convicted of murder serve their full prison tariff. Maureen's book is based on the diary she began writing after Lee's death and is a frank account of the emotional journey she and her family have taken during the la...