Today, pursuing quality has changed greatly compared to thirty years ago. It is no longer a question of simply complying with technical specifications, but rather the quest by an organization that leads to meeting and, if possible, exceeding customer expectations with an ever attentive look at cost reduction through optimization, but above all, with a total involvement by people – the true and only wealth of an organization. This is the view that lies at the basis of this book. We speak of...

Written by a manager who has tried and tested the proposed concepts in person, this book illustrates a leadership model centered on personal fulfillment in the workplace. This ethical paradigm produces unexpected results when applied to the work context because it forges environments where people are willing players in a known and shared corporate design. The core focus of this book is: ethical principles applied to corporate organization. The author shows that these principles have always...