In the blink of an eye, a person’s entire existence can change forever. At eighteen, Samantha Michael learned this in the most challenging way imaginable, when she was in a severe car crash at the hands of an impaired driver. After being rescued from the accident, Samantha was comatose and barely alive. Later, as she emerged from her coma, she would come to discover that terrifying moment was not the end but the beginning—the beginning of a lifetime of challenges and changes, tribulations ...

A dog’s life is more than just tail-wagging, treat-begging and butterfly-chasing. In The Butterflies Above My Bed, Mya Mia Happy Michael (as told to her beloved human companion Samantha Michael), chronicles the joys, frustrations and general puzzlement’s of a dog’s life. And though a glass window separates Mya’s sunny perch inside from the wild, untamed world of the forest into which she gazes daily with full attention, the boundary between nature and civilization can be torn at any moment...

In orderto maximizeIT resources andjustify IT expenditures, CIO’s and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions:What does IT contribute to the business?Why should we care about ...

In business, driving value is a key strategy and typically starts at the top of an organization. In today’s digital age, driving software value is also an important, and often overlooked, key strategy. Executives, and the corporate board, need to expect the highest level of business value from the software the organization is developing, buying, and selling. In today’s digital transformation marketplace, it is imperative that organizations start driving business value from software develop...

From superstar Shania Twain, a poignant, heartfelt, and beautifully told account of her hard-scrabble childhood, rise to worldwide fame, and personal tragedies.THE INSPIRING, HEARTSTIRRING MEMOIR FROM THE MUSIC ICON—NOW WITH A NEW FOREWORDThe world may know Shania Twain as many things: a music legend, a mother, and recently, a fixture in the news for her painful, public divorce and subsequent marriage to a cherished friend. But in this extr...

Want to try your hand at making gorgeous homemade goodies? These brilliant quick & easy cake decorating projects give you the opportunity to try something new and expand your crafting skills! From quilted coasters to toasty oven gloves, patchwork table mats to striped tote bags, create stunning items for yourself, your friends and your home.Each unique project includes:Simple step-by-step instructionsQuick makes for fast resultsBeautiful photograph...

"The Lazy Man's Guide to Grappling" is a hilarious look at what some grapplers do to cope in the hard charging grappling environment.It exposes the truth about grapplers and grappling that is never discussed but everyone thinks about. We are all guilty of some of the Lazy Man's practices to varying degrees.This book exposes:-The Lazy Man's Takedowns-The Truth about Warmups-Magic Funk Taps-Credit Vision-Injured Grapplers' Psyche Out Method...

Attitude is everything. And this book will uplift and inspire readers with its stories about the power of positive thinking! In bad times, and good, readers will be encouraged to keep a positive attitude.Chicken Soup for the Soul: The Power of Positive will inspire readers with its 101 success stories about the power of a positive attitude. Contributors share how they changed their lives, solved problems, or overcame challenges through a positive attitude,...

Sew a gorgeous handmade gift with 3 simple patchwork, applique and embroidery cushion and pillow patterns for you to make at home.Patchwork isn’t just about making quilts; it’s about creating smaller projects too, and sewing something pretty to treasure! Pretty Patchwork Cushions & Pillows has a tempting range of quick-to-stitch patchwork patterns to get you started. All three patterns feature beautiful appliqué cushion designs and will make the perfect adition to any home...

Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call cen...

Allison DuBois, the inspiration for the TV series "Medium", shares in her own words the stories of the spirits she talks to. The book begins with her describing how she communicates with the dead and how you can communicate with them too. She illustrates what she has learned with stories of readings that she has done for people who have lost loved ones. The person being read also shares their perspective in their own words. These stories cover loss ranging from spouses, children, murder vi...

The professional standard in the field of project management, A Guide to the Project Management Body of Knowledge better known as the PMBOK® Guide published by the Project Management Institute (PMI®) serves as the ultimate resource for professionals and as a valuable studying and training device for students taking the PMP® exam.A User's Manual to the PMBOK® Guide takes the next logical step to act as a true user's manual. Its accessible format and easy-to-underst...