How can businesses marry the short-term advantages of low-cost country sourcing with the longer-term implications of global sustainability? Are we heading for a sustainability crisis? Procurement and Supply Chain Management: A Sustainability Perspective, Third Edition, not only fully addresses the environmental, social, and economic challenges of how companies manage procurement and supply chains but also provides coverage of new and emerging concerns including supply chain risk a...

This book examines the management of Procuring Complex Performance (PCP) in large-scale programmes that includes the downstream support phase in sectors such as construction, healthcare, transport, aerospace, marine and defence. It brings together a series of edited chapters to explain why the traditional combination of linear project management and highly detailed contracts are now unsuited to the dynamics of emerging customer requirements based on performance and outcome. Working with le...

An essential book for students of economics as well as economists and policymakers. The twelfth edition of this enduring and popular book surveys all major changes in the Irish economy in the past fifteen years, with particular emphasis on the last five years. In this new edition, the authors examine: - The broad historical context to a study of the Irish economy. - Ireland's hard landing, recovery and prospects for economic growth and employment in the years ahead. - The changing role of ...

A photographic history of the family-owned Pennsylvania company that became a household name and a global success story.The Zippo Manufacturing Company was founded in 1932 in Bradford, Pennsylvania, by George G. Blaisdell, who designed the first Zippo lighter in 1933; since then, Zippo has produced nearly four hundred million lighters. The product line eventually expanded to include tape measures and pocket knives. Zippo entered the specialty advertising market in 1...

"On Time-In Full" is an important work. Tim McLean provides an easy to follow practical approach to building a highly performing supply chain"-Drew Locher, Shingo Prize Winning Author and Lean ThinkerThe most fundamental requirement for a manufacturing or distribution business is to deliver to customers what they want, in the quantity they want, when they want it. It doesn’t matter how good your product is, how much the customer likes your salesper...

Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the Industry Leader in Effective Customer Service Training.We deal with Excellent, and not-so-good customer service every day. Customer Service is always on the agenda. However, these two words involve so much more than simply serving customers. I...

This book provides a basic outline of the history of the American steel industry, a sector of the economy that has been an important part of the industrial system. The book starts with the 1830's, when the American iron and steel industry resembled the traditional iron producing sector that had existed in the old world for centuries, and it ends in 2001. The product of this industry, steel, is an alloy of iron and carbon that has become the most used metal in the world. The very size of th...

First published in 1989, this book examines seven different localities, ranging from the outer suburbs of large northern cities to small freestanding town, which were prospering in the 1980s or struggling against the negative employment effects of restructuring. Within the theoretical frame of ‘industrial restructuring’, it traces the development of each locality, exploring in depth the influence of several key elements — deindustrialisation, technological change, the shift to the services...

Across Africa, growing economic inequality, instability and urbanization have led to the rapid spread of private security providers. While these PSPs have already had a significant impact on African societies, their impact has so far received little in the way of comprehensive analysis.Drawing on a wide range of disciplinary approaches, and encompassing anthropology, sociology and political science, Private Security in Africa offers unique insight into the lives and experi...

Escorting the Monarch is as close to an official history of the Metropolitan Police's 'Special Escort Group' (SEG) as one could hope for.You may have seen the team at work; as the combination of motorcycles and cars pass you by, they glide elegantly and seemingly effortlessly through busy traffic. Developing a dedicated and diligent team culture, they are masters of their trade. They hold a well-earned reputation for excellence amongst their peers; delivering their passengers (and cargo) o...

This volume contains a course of twelve lessons on blacksmithing, horseshoeing, and wagon making, originally designed for schools and technical colleges. With helpful tables, simple diagrams, and a wealth of handy tips, this volume will be of considerable utility to modern readers looking for an introduction to metalworking and farriery. Contents include: "The Fire", "Iron", "Steel", "Annealing", "Welding Cast Iron", "Hardening", "Brazing", "Forging", "Making Rings and Links", "Welding", "...

This book introduces readers to a powerful method for cross-cultural due diligence in mergers and organizational collaborations. It employs the context of joint ventures between local communities and companies in the domain of hospitality in emerging tourism destinations.The book first analyzes the impact of cultural diversity in mergers between local communities and the private sector, revealing the characteristics and functions of culture and paying specific attention to the role...