How to create value with all the customers in a portfolio, from the stronger relationships that increase profit margins to the weaker relationships that increase scale.Which would you rather have: a smaller, watertight bucket of loyal customers or a larger leaky bucket of both loyal and not-so-loyal customers? In Customer Portfolio Management, Fred Selnes and Michael Johnson argue that for most companies and organizations the larger leaky bucket is more va...

Some debts demand hefty payment. Some loves are too wild to set free.Meredith Gray had no choice but to meet with the last man on earth she ever wanted to see again. He ruined her once, and now he was threatening the livelihood of the thousands of people employed at her stepfather’s company.The last time she saw him, he’d lied to her face and broke her heart. Would she remain unscathed this time around? Meredith could only hope.Josef Aziz had a repu...

She was a temptation he couldn’t afford, but letting her go was not an option.Marat was the face of Volkov Industries. With his movie star good looks, he attracted class and money to the multi-billion dollar corporation, not to mention all the right PR. But being born with the face of an angel had its disadvantages. Expected to entertain associates, Marat’s activities were anything but celestial. And yes, it was exhausting.Sent on an errand to Sin City in t...

Journal was separated from her brother and sister at the age of six.For years, she had this image of what she thought her oldest sister and oldest brother's lifestyle might have been like, moving past the day that they were both adopted. After a conversation with Harmony after all these years, she already knows that her life was nowhere near as perfect as Journal made it out to be. Here Journal is now, face to face with her brother, but she gets the surprise of a l...

Love is in the air. February, what a beautiful time of the year to get married.It's the month of love, and Journal and Genesis are just weeks away from their wedding day, which is set to take place on Valentine's Day. This beautiful love story takes you through the preparation of their wedding day. You'll get the experience of dress, tux fittings, rehearsal dinners, bachelors, and bachelorette parties.It wouldn't be a perfect love story without any drama to...

Addressing health disparities in medical education is crucial to ensuring equitable patient care and reducing systemic biases in healthcare. Traditional teaching methods often unintentionally reinforce stereotypes, which can perpetuate inequities rather than dismantle them. By incorporating frameworks that promote introspection and cultural responsibility, educators can help future healthcare professionals recognize and address their implicit biases. This approach fosters a more inclusive ...

Today, Qatar is among the world’s wealthiest countries. Its rich hydrocarbon resources have transformed this small Gulf state into an energy powerhouse, funded its outsized global ambitions, and allowed it to forge an identity separate from those of its large and powerful neighbors.Drawing on Michael D. Tusiani’s firsthand accounts and deep personal experience in the energy sector and Anne-Marie Johnson’s years of reporting, this book explores how Qatar became a major player in the...

The Oxford Handbook of W. E. B. Du Bois is a work detailing the life and works of the twentieth century scholar and activist, W. E. B. Du Bois. It contains fifty chapters covering the multidimensional life and works of Du Bois. The contributing authors are experts on the topics about Du Bois which they authored. Because Du Bois was a prodigious twentieth century scholar and activist, these chapters delve into the numerous contributions he made in these domains. The Handbook

Informative and entertaining essays on the accents, dialects, and speech patterns particular to AlabamaThomas E. Nunnally’s fascinating volume presents essays by linguists who examine with affection and curiosity the speech varieties occurring both past and present across Alabama. Taken together, the accounts in this volume offer an engaging view of the major features that characterize Alabama’s unique brand of southern English.Written in an accessible mann...

The environmental movement today is at a critical crossroads. Crossroads: Environmental Priorities for the Future is an in-depth assessment of the movement's successes and failures, and also offers prescriptions for the future. It includes contributions from some of the country's top environmental leaders and activists, including Barry Commoner, Stewart Udall, William K. Reilly, Gus Speth, Jay Hair, Lois Gibbs, Michael Frome, Chuck Little, and William Futrell.

'Elite athletes aren't born. They're made.'Michael JohnsonFrom a living icon of the Olympic Games – as both an athlete and now as a BBC broadcaster – Gold Rush is a compelling analysis of the fascinating combination of psychological and personal qualities, as well as internal and external factors, that go to create an Olympic champion.This exciting new book is based on Michael Johnson's own experiences as an iconic four-time Olympic champion, and on the knowledge he h...

"World War II: America's Role in the Global Conflict" chronicles the pivotal moments that defined America's involvement in the greatest conflict of the 20th century. From the seeds of conflict to the enduring legacy, delve into the chapters that shaped history, from America's initial stance of isolationism to its transformation into a global superpower. Experience the courage and sacrifice of those who fought on the front lines and the resilience of those who endured on the home front. Thi...