Learn how to make your customers happy and improve your business! The six key steps give you all the tools you need to give your customers the satisfaction they require and also highlights best and worst practice by focusing on specific companies. Instructive and helpful, learn from your mistakes and put into practice long term measures to benefit your business.

Extending upon the many traditional program/project management office (PMO) books that present theoretical concepts and knowledge, Business Driven PMO Setup presents practical experiences and wisdom for those responsible for, belonging to, and served by a PMO. This book is rooted in the shared experiences and business settings of all PMOs and it is organized to provide the reader with actionable solutions to the problems and execution difficulties that PMOs face.Mo...

An accessible guide for beginner-to-intermediate programmers to the concepts, real-world applications, and latest features of C\# 12 and .NET 8, with hands-on exercises using Visual Studio 2022 and Visual Studio Code. Purchase of the print or Kindle book includes a free PDF eBookKey FeaturesExplore the latest additions to C\# 12, the .NET 8 class libraries, and Entity Framework Core 8Create professional websites and services with ASP.NET Core 8 and Blaz...

Start from zero and learn web development by building a real survey website with AI as your coding partner, guiding you through each concept, exercise, and deployment step in a practical, beginner-friendly wayKey FeaturesLearn with AI chatbots as a 24/7 tutor while you code and ask questions anytimeMaster frontend and backend basics, then build a full survey website with DjangoSet up modern tools like OpenAI Codex, Claude Code, GitHub Copilot, ...

Progress from your first conversation to completing professional assignments, creating advanced AI workflows, and and enhancing your career.Key FeaturesFollow a structured visual learning path from simple chatbot to reliable professional AI partner.Learn through practical activities and complete projects instead of abstract explanations.Develop safe, responsible practices for reviewing AI output and protecting information.Book Des...

From 1917 to 1919, terror struck the streets of Akron. As soldiers marched off to World War I and Spanish influenza ravaged the community, police officers faced a sinister threat.Murderous kingpin Rosario Borgia placed a bounty on officers' heads for interfering with his criminal enterprises. Gangsters gunned down seven cops, killing five, in a series of brazen attacks over fifteen months. Author Mark J. Price chronicles the crimes, victims, gangsters and the relen...

A hands-on guide to building modern websites and services with ASP.NET Core MVC, Web API, and Umbraco CMS, featuring practical patterns, real-world techniques, and proven workflows for .NET 10 developers. Free with your book: DRM-free PDF version + access to Packt's next-gen Reader\*Key FeaturesMaster ASP.NET Core MVC, Web API, and OData to build robust web servicesGain hands-on experience with web testing, security, and containerization techniques...

Bestselling author Mark Price is back to guide you through the coolest and most common technologies a .NET developer should know: Blazor, .NET MAUI, gRPC, GraphQL, SQL Server, Cosmos DB, OData, SignalR, Azure Functions, and more!Purchase of the print or Kindle book includes a free eBook in PDF format.Key FeaturesBuild services using a variety of technologies including Web API, OData, gRPC, GraphQL, SignalR, and Azure Functio...

Your handbook to successful LSS deployment in federal services Implementing Lean Six Sigma in a federal agency can be a vastly different process than applying it in the private sector; with government comes a host of unique challenges and complexities. Written by an author team that ranks among the few recognized LSS leaders who have worked directly with its deployment in the federal sector, Lean Six Sigma for Federal Services provides an overview of the key strategic elements when plannin...

This interdisciplinary core textbook looks at learning and development from birth to 19 years providing, an accessible introduction to the common areas of study across the many roles supporting learning and development in the young people′s workforce. There is coverage of common themes and issues, and theory is closely integrated with practice throughout.Chapters cover:- physical development- cognitive development- social and emotional development- p...

Ranging from the early Middle Ages to the present, this is one of the broadest and most up-to-date studies of French history available in English. Amongst its central themes are the relationships between state and society, the impact of war, competition for power, and the ways in which power has been used. Whilst taking full account of major figures such as Philip Augustus, Henri IV, Louis XIV, Napoleon and de Gaulle, it sets their activities within the broader context of changing economic...

What happens when you change the rules about dealing with difficult people?Marcus Winters has always been a master at keeping the peace—accommodating his narcissistic wife Vanessa's emotional needs and navigating his brilliant but difficult product development team at work. He creates systems, follows rules, and does whatever it takes to maintain harmony. But beneath his calm exterior, Marcus is drowning.Enter Dr. Valerie Mercer, "The Difficult Person Whisp...