Renowned psychologists describe the five most useful insights from social psychology that will help make you “wise”: wise about why we behave the way we do, and wise about how to use that knowledge to understand others and change ourselves for the better.When faced with a challenge, we often turn to those we trust for words of wisdom. Friends, relatives, and colleagues: someone with the best advice about how to boost sales, the most useful insights into raising chi...

The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise t...

How does the situation we're in influence the way we behave and think? Professors Ross and Nisbett eloquently argue that the context we find ourselves in substantially affects our behavior in this timely reissue of one of social psychology's classic textbooks.

Organization Behaviour for Leisure Services provides the reader with the conceptual tools necessary for analysing organizational behaviour in the context of hospitality, leisure and tourism provision, and understaanding events in order to take appropriate management action.Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious re...

When people get together, there is often one stand-out individual who others turn to for answers. This person has the best advice on everything from raising children to running a business, and offers the most penetrating insights into world events. Their understanding of people, and why we act as we do, makes them the wisest one in the room.Psychologists Thomas Gilovich and Lee Ross reveal their discipline’s greatest discoveries so we can all become wiser. From conflict resolution ...

Small businesses are the backbone of the tourism and hospitality industry and, depending on which statistics one uses, represent somewhere between 75 to 95 percent of all firms globally in this sector. The number of entrepreneurs has dramatically and uniformly increased globally over the last ten years.Divided into four sections, Entrepreneurship and Small Business Management in the Hospitality Industry takes an intuitive step-bystep progression through each stag...

Renowned psychologists describe the most useful insights from social psychology that can help make you "wise": wise about why people behave the way they do, and wise about how to use that knowledge in understanding and influencing the people in your life. When faced with a challenge, we often turn to those we trust for words of wisdom. Friends, relatives, and colleagues: someone with the best advice about how to boost sales, the most useful insights into raising children, or the sharpest t...

A gripping collection of eight dramas and readings featuring elaborate thefts, confidence tricks and impossible missions, including the infamous Hatton Garden heistMountain of Light by Simon Bovey: It’s 1851 and London buzzes with the wonders at The Great Exhibition. To housebreaker John Rayverne, it's harvest time as fine houses stand empty while the occupants attend the spectacle. But his activities have come to the notice of a Governor of the Ba...

A major BBC Radio 4 drama series following the lives of those on and behind the battlefront of World War IMeticulously based on unit war diaries and eye-witness accounts, each of these 42 episodes of Tommies traces one real day at war, exactly 100 years ago.We follow the fortunes of Mickey Bliss and his fellow signallers from the Lahore Division of the British Indian Army, as they experience life – and death – on the front line. Me...

Four gritty thrillers from acclaimed dramatist Paul Sellar‘The master of deception layered upon deception’ Moira Petty, The StagePaul Sellar is an award-winning playwright working in theatre, film and radio. This compulsive collection brings together four of his gritty, modern thrillers, set at the intersection of the murky worlds of corrupt business and criminality.The Gold Killing – Boxe...

Strategy is about identifying why your business matters, not just analysing the competition. Cynthia Montgomery reveals how leaders can embrace the crucial role of The Strategist to really define and drive the objectives and advantages to power their companies forward.Cynthia Montgomery teaches the globally-renowned EOP (Entrepreneur, Owner, President) course at Harvard Business School, one of Harvard’s most oversubscribed executive courses.Participants are all seasoned exe...

From the world’s leading thinker on innovation and New York Times bestselling author of The Innovator’s Dilemma, Clayton M. Christensen, comes an unconventional book of inspiration and wisdom for achieving a fulfilling life. Christensen’s The Innovator’s Dilemma, notably the only business book that Apple’s Steve Jobs said “deeply influenced” him, is widely recognized as one of the most significant business books ever published. Now, in the tradition of Randy Pausch’s ...