A five-step process for implementing a People First philosophy in your organization, where caring, connected leaders create loyalty, ownership, value, and excellence.In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They've developed a ...

This landmark book is concerned with the civil power of the news. This power can be seen in the ways the news engages with public sentiment through a focus on three invariant civil concerns: identity, legitimacy and risk. The book analyses how news stories engage with these concerns to make civil and anti-civil judgements, which influence public sentiment and determine the boundaries we place and maintain around the society we live in. Through historical and contemporary examples of this b...