Selling in the 21st century is a whole new game. Every day you face educated and skeptical buyers who are tired of traditional sales techniques and tricks. A whole new playbook is needed to focus on what works and unlock your potential.Coaching the Sale brings the power of coaching to the sales process. It involves a respectful approach in which you create solutions with your prospects, resulting in greater buy-in and increased client loyalty.Using the 3D Sales Sol...

Speeches and presentations are a facet of almost everyone's career, from professional speakers to executives to teachers. Top performers just like you struggle every day to not only get their message across, but convince the audience to change their actions according to that message.The Top Performer's Guide to Speeches and Presentations is your essential handbook full of tips for crafting effective, engaging presentations that accomplish your goal, be it selling a product...

The Top Performer's Guide to Attitude examines the crucial topic of attitude in the workplace, in a short guide that employees will want to read and managers will want to give out. Bad attitude can break a workforce; good attitude can bring it to new heights. Top performers must know how to capture the power of attitude both in themselves and their coworkers. In this short and effective guide, Ursiny and DeMoss give the tools and techniques needed to come out on top: -Making smart choices ...

What to Say, How to Say It, Why It MattersIf you're trying to sell something-whether it's a product, a service, or an idea-you are facing a new era of consumers who listen less and question more. The Language of Trust is for anyone who must sell ideas, products, services, or even themselves to a public that just doesn't want to hear it.Based on pioneering consumer research, The Language of Trust shows you how to regain the confidence of yo...

Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.Learn to:Recognize why and when people act outIdentify different types of difficult peopleCope with difficult behaviorGet the most out of trouble employeesNurture a harmonious work env...

Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling.Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available in expanded and updated book format for the first time. Salespeople will learn...

SELLING THE INVISIBLE is a succinct and often entertaining look at the unique characteristics of services and their prospects, and how any service, from a home-based consultancy to a multinational brokerage, can turn more prospects into clients and keep them. SELLING THE INVISIBLE covers service marketing from start to finish. Filled with wonderful insights and written in a roll-up-your-sleeves, jargon-free, accessible style, such as:Greatness May Get You NowhereFoc...

Unleash your leadership potential with this need-to-know guide, direct from the playbooks of America's most trusted leadership expert, John C. Maxwell.No matter who you are, you can lead—and lead well. That is the message?New York Times?bestselling author John C. Maxwell gives in this power-packed guidebookThe consummate leader offers a succinct and inspiring framework for enhancing the leadership abilities you already possess.In Leadership 101

In this perfectly compact read, #1 New York Times bestselling author John C. Maxwell explains how true leadership works.It is not generated by your title. In fact, being named to a position is the lowest of the five levels every effective leader achieves. To be more than a boss people are required to follow, you must master the ability to inspire and invest in people. You need to build a team that produces not only results, but also future leaders. By comb...

“The 21 Indispensable Qualities of a Leader gets straight tothe heart of leadership issues. Maxwell once again touches on the process ofdeveloping the art of leadership by giving the reader practical tools andinsights into developing the qualities found in great leaders.” - KennethBlanchard, Coauthor of The One MinuteManager®“Dr. John Maxwell is the authority on leadership today. His innovativeyet timeless principles on how to effectively lead others have personallyimpacte...

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back f...

This helpful resource explores the vital skills and traits needed to earn trust, generate interest, and motivate others in the workplace.Bestselling author Kurt Mortensen defines the intersection of these pivotal abilities as charisma--an enviable quality that can lead to improved relationships, greater income, and more success in every area of life. To some extent, charisma is innate but in this inspiring guide, Mortensen explores the trait’s four core elements to...