Is the customer really always right? Heck no. For every friendly and polite customer, there’s an entitled and cranky shopper waiting for the world to be handed to them on a platter. Unreasonable expectations and out of proportion reactions can beat a retailer down, and this makes it an unhappy buying experience for everyone. This book is a public service, aimed at making consumers better human beings, and helping employers create happy customers. Through it you will learn how to be a better s...

Over the last three decades the process industries have grown very rapidly, with corresponding increases in the quantities of hazardous materials in process, storage or transport. Plants have become larger and are often situated in or close to densely populated areas. Increased hazard of loss of life or property is continually highlighted with incidents such as Flixborough, Bhopal, Chernobyl, Three Mile Island, the Phillips 66 incident, and Piper Alpha to name but a few. The field of Loss ...

Learn all about creating characters, storytelling, inking and covers!This fantastic guide shows you how to produce authentic comic book art, comic strips and visual stories in simple steps. With brilliant artwork and expert guidance, this book contains all the information you need to get started.You'll learn all about creating characters, dynamic figure drawing, how to tell a story using panels and even how to produce a great cover. Perfect for kids aged 8+...

The Dhammapada, of which a metrical translation by Mr. Woodward is here presented, is a precious Buddhist Scripture which deserves to be widely known. The Theosophical Society is to be congratulated on securing so competent and sympathetic a translator and on publishing it in a popular form.The Dhammapada is a part of the Khuddaka Nikaya of the Buddhistic Canon and consists of about 420 stanzas in the sloka metre. Every fully ordained bhikkhu is expected to know th...

From Paris to London to New York to Los Angeles, dead bodies keep appearing during wild passionate nights spent by beautiful and sexy men and women, yet all deaths pointing to accidental cause. Only the police know that it is too much of a coincidence and too many parties are ending the wrong way. Leneus Mercene, ousted LAPD detective is called back to the police force and given the task to find the murderer behind the killings. As Leneus sets out to find this killer, he deals with his own...

Chicago Skyline: A Legacy in Women's BasketballIn the towering shadow of Chicago's iconic skyline, a powerful legacy has taken shape on the hardwood courts across the city. "Chicago Skyline: A Legacy in Women's Basketball" is a captivating exploration of the pioneering female athletes, coaches, and lead...

"Whether it's nachos for breakfast, late-night, or even dessert, Ultimate Nachos delivers playful and fun twists on the classic." ―Adrianna Adarme, author of Pancakes and founder of A Cozy Kitchen blogLee Frank and Rachel Anderson—the team behind Nachos NY—have put their extensive nacho knowledge to work to show you how to play off the flexibility of the nacho with eighty-four creative recipes that are inspired by comfort foods and intern...

Create your own graphic novel and comic book characters with this practical and inspiring guide, with step-by-step exercises and practice pages.In this full-colour book you'll find everything you need bring your stories to life, from creating characters, to making a storyboard and colouring in with inks. Whatever your ability, I Can Draw Graphic Novels will teach you to create your own characters and compelling scenes by following its step-by-step drawing ...

Spoken, Quillkeeprs Press' inaugural installment of spoken word poetry audiobook is curated with spoken word pieces by five poets who excel at the orated word. Each track is enhanced with background music that compliments their poetry. Some poets provided their own tracks, like that of Lee Frank. The music for Azianami's pieces "Dark in the Light" and "Butterflies in the Skies" was produced by music by Zander X.

"You can almost hear the skipping rope slapping the sidewalk,” wrote Margaret Laurence of Dennis Lee’s timeless poetry collection Alligator Pie. One of the first illustrated books published about Canadian children and featuring Canadian place names, Alligator Pie established Dennis Lee’s reputation as “Canada’s Father Goose” and has sold more than half a million copies since its publication in 1974. This classic edition, featuring Frank Newfeld’s instantly recognizable or...

Peppered with regional names, sing-song rhythms and a dash of wicked fun, Garbage Delight has been a staple on Canadian bookshelves for thirty-five years. Its forty-two superbly crafted poems offer a feast of silly, sassy and soothing verses for every taste, from the thundering “I Eat Kids Yum Yum!” to the more lyrical “The Coming of Teddy Bears.”This handsome classic edition featuring Frank Newfeld’s original illustrations and book design will have a new generation of rea...

In the third adventure of Frank Hazards fabulist Sow Belly series, Herb the Worm is determined to discover why rehearsals for a play at the Live Stock Company have been sabotaged. He seeks out Sow Belly to help him investigate the crime and with the assistance of other earnest farm-animal friends Herb and Sow Belly resolve to unravel the riddle and to make sure that the play Hedda Gobbler will premier as scheduled in only a few hours. They race against time and they dont have many clues to...