Drawing on a deep and long-term first-hand engagement with major labels in the early years of the 21st century, this book sheds new light 'behind the scenes', at a time of drastic and far-reaching transformation. Refreshingly, it centres not on artists and the most powerful decision-makers but on everyday experiences of work and back-office corporate employees.Doing so reveals the internal activities and conflicts that, while hidden from public view, enable processes of change: fro...