If human error only starts to explain how accidents happen in complex, adaptive systems, what does the rest of the explanation look like? And what can be done as a result? If complex systems are fundamentally different from merely complicated ones, what does this mean for us – the people who have to live and work in them?Through a re-analysis of real events, this book integrates recent thinking from psychology, resilience engineering, complexity theory and cybernetics.Intimidated? Don’t be...

10th ANNIVERSARY EDITION OF THE SUNDAY TIMES NO.1 BESTSELLER'Will transform your entire perspective' THE TIMES'A stirring call to revolutionise how we think about success' DANIEL PINK, author of DRIVE'Brilliant' JAMES DYSONWhat is the secret to success? Black Box Thinking.Ten years on from its original publication, Black Box Thinking

In the dawning age of brilliant machines, what will people do better than computers?It's easy to imagine a frightening future in which technology takes over the jobs that we now get paid to do, working more accurately and for barely any cost. Computers can already perform surgery, drive vehicles, write articles and do intricate legal work, so what hope will there be for tomorrow's workforce?Drawing on a wealth of research, Geoff Colvin uncovers the skills t...

SMEs need to become more sustainable. To reach such a goal they also need to become more professional in their outlook and approach. In this way they may be able to deal with the instability, complexity, ambiguity and uncertainty of change; and to cope with the ever increasing pressures brought by change. After outlining what is meant by sustainability and professionalism, some strategies for how SME owner/managers might become more professional by focussing on the development of their own...

In this eBook, the reader is taken through a powerful interactive process for creating compelling goals. Damian Hamill identifies and elaborates upon Seven Secrets, the NLP criteria that make the difference between achievable, ecological outcomes and those goals that are destined for failure.The eBook is structured in such a way that allows the reader to shape his or her own outcome as the process unfolds, developing a personal goal that is expressed in a way that maximizes the lik...

A challenging book to improve your influencing skills. Manager, consultant, member of the Works Council: in any of these functions you want to exert maximum influence to reach your goals. There are quite some ways to do this. You can reason and give logical arguments, you can paint a picture about an attractive future perspective or give compliments. This book describes ten different influencing skills that you can learn to use and to apply yourself. Influencing is not about using communic...

Sharing the results of her four-year research journey in simple, jargon-free language, Pryce-Jones exposes the secrets of being happy at work.Focuses on what happiness really means in a work context and why it matters to individuals and organisations in both human and financial termsEquips readers with the information, knowledge and skills to make the most of the nearly 100,000 hours that they'll spend at work over a lifetimeDemystifies psychological resea...

Positive Psychology at Work brings the fields of positive psychology and appreciative inquiry together for the first time to provide leaders and change agents with a powerful new approach to achieving organizational excellence.Draws together positive psychology and appreciative inquiry in the context of leadership organizational challenges for the first timePresents academically rigorous and referenced material in a jargon-free, accessible mannerA...

Reveals the powerful and undermining effects of stress on good decision making-and what leaders can do about itThe ability to make sound and timely decisions is the mark of a good leader. But when leaders with otherwise strong track records suddenly begin making poor decisions-as seen in the recent corporate scandals that rocked the business world-the impact can be widespread. In The Stress Effect, leadership expert Henry L. Thompson argues that stress is often the real cu...

The essential guide to building a culture of creativity and innovation throughout an organizationYour help is needed to crack an unsolved crime: creative thinking is critical for future fulfillment and survival, and yet it is now declining at an alarming rate. In this original mystery-style approach, you will have the opportunity to match your knowledge against that of the latest brain researchers, psychologists, and sociologists as you are taken on a humorous and ...

Understand Applied Psychology shows how basic psychological processes are relevant to everyday situations and contexts. From education to occupational psychology, this book provides a comprehensive look at psychology in almost every area of day-to-day living. It covers 18 different areas of applied psychology, explaining how psychologists work in the community as a whole and how psychology is applied to working life and broader aspects of living. The book also includes well-developed but u...

Resilience engineering has since 2004 attracted widespread interest from industry as well as academia. Practitioners from various fields, such as aviation and air traffic management, patient safety, off-shore exploration and production, have quickly realised the potential of resilience engineering and have became early adopters. The continued development of resilience engineering has focused on four abilities that are essential for resilience. These are the ability a) to respond to what ha...