"A potent tool and practical resource for everyone who practices in the talent development and organizational improvement field." —Chip R. Bell, author of Inside Your Customer's ImaginationNEW EDITION, REVISED AND UPDATEDIn America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people "jump to solutions" before they i...

This book offers a far better way to educate employees, one that connects learning solutions with strategic business goals.When companies recognize the need for training in a specific topic, they often apply the same standard instruction they utilized the last time they addressed a need for training--which was in a completely different area! However, a one-size-fits-all approaches rarely work anywhere, especially in the professional world.With more than 30 ...