A Gallup study found that 50 percent of resigning employees did so "to get away from their manager." Those who stay with poor managers become disengaged, creating a negative work environment that costs US companies billions in lost productivity each year. In the twenty-first century, it takes more than technical skills to be an effective manager. Productive work environments also require tactical empathy—the same fundamental skill that forms the basis of hostage negotiator leadership (HNL)...

'Fight Less, Win More is a massively useful book for just about anyone who has to deal with the desires, foibles, and idiosyncrasies of other human beings.' — Daniel Pink, #1 New York Times bestselling author of To Sell Is Human, Drive, and The Power of RegretYour handbook for mastering the negotiating skills in the multimillion-copy bestseller Never Split the Difference.You're in a nego...

Brought to you by Penguin.Most people don't realise they're negotiating until it's too late - until they've already lost ground, damaged relationships, or walked away empty-handed. But what if you could transform every interaction into an opportunity to get what you want while making others feel valued?Fight Less, Win More offers an armoury of negotiation techniques and approaches that are both superbly practical and brilliantly effective. All have...