Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). ...

This could be a senior executive in a bank, a department manager in a retail store, a middle manager in a government agency or a team leader in a charity. It could be a foreman on a building site or a supervisor in a call centre. "Challenge your team everyday"; This book is designed to be read on a section-a-day basis, focusing each day on one simple thing that you can do to make a big difference in motivating your team. Each of these little behaviours in themselves are not difficult and c...

Competition is intense, talent is rife and jobs are never secure.Whether you’re going after your first job, dream job or want to rise to the dizzy heights of success with your current or future employer, learn how you can be the most wanted employee around.Based on a life-time of experience working in the best companies around, David Freemantle gives you 50 ways to become the person everyone wants in their organisation:Use the power of influe...

DO YOU HAVE WHAT IT TAKES TO BE A SUCCESSFUL NETWORK MARKETER?MLM TIPS & SKILLS TO BUILD YOUR DOWNLINENetwork marketing can be one of the most rewarding and lucrative careers in the world, as proven by thousands of people. However, there is much more to running a successful MLM business than simply recruiting a downline!Why Do So Few People Achieve Massive Success in Network Marketing?Simple! It's not a quick...

Are you tired of never achieving your dreams and goals and watching opportunities pass you by?Are you tired of living on the edge because of all the stress you have in your life from procrastinating?"Procrastination is the process by which people intentionally or habitually delay a task by finding excuses to avoid it, or ignoring it altogether."Everyone procrastinates from time to time. For some people, procrastination is a nuisance slowing down the inevitable. But ...

Mind Maps at Work takes a fresh and exuberant look at how Mind Maps can keep you one step ahead of your colleagues at work. Full of practical tips, exercises and inspiring casestudies of people from all career backgrounds, it will help you unlock your reservoirs of creativity and find the fulfilment at work you know you deserve.Tony Buzan is the world-renowned inventor of Mind Maps who has helped hundreds of highly successful international businesses and organisations. In this insp...

Are you looking for a way to enhance your conversation skills and increase your charisma factor? This critically acclaimed book will give you the tools to improve your communication with others, whether you're a shy person or you're looking to improve your existing conversation talents. The book is packed with tips and exercises to help you develop successful professional and personal relationships. Keep reading to find out what else is in the book -Learn the secret elements of how to tell...

The key to perfecting your communication strategyGreat communication skills can make all the difference in your personal and professional life, and expert author Elizabeth Kuhnke shares with you her top tips for successful communication in any situation.Packed with advice on active listening, building rapport with people, verbal and non-verbal communication, communicating using modern technology, and lots more, Communication Skills For Dummies is a...

Entrepreneurs Brief Guide - Procrastination, i.e. putting off important tasks again and again, affects a lot of people. Although some people are able to take control of their procrastinating habit, others end up never fulfilling their commitments and ruining their careers. Steps to control procrastination include recognizing when you start to procrastinate, understanding why it happens and eventually managing your time in a better way.In 30 minutes, learn how to: (a) Understand pro...

In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com.Are the choices you make really your choices, or is someone else influencing you? Whether you realize it or not, your most critical daily d...

'Persuade Anyone with NLP' will give you the secret behind increased power, personal effectiveness and charisma, improving the quality of your life and enabling you to get what you want, whether in the workplace, the shopping mall, or at home with the family. Using the NLP toolkit, you can unlock the secret of effective communication in all its forms, which will make you irresistible in any sphere of influence. Discover the key to great body language, how to build a rapport, handle conflic...

Mind for Sport, the Tool Book for Sports Psychology has been written to bring the proven techniques to allow you to gain control over your mind, and to let it be free to compete at the best level possible.It shows you how toTake control of your beliefs and emotionsSet winning exciting goalsPrepare for successUse learning and review to build a strong basis for successGives tools for relaxation, visualisation, focus and more.Helps to overcom...