Writing centers are the locus for a wide range of emotional labor on campus, often serving students beyond the typical educational purpose. Naming How We Feel grapples with the question of how writing center administrators account for, train for, and theorize emotion and affect in the writing center to facilitate better and more ethical practices and considers how writing center administrators might ameliorate the costs of such emotional labor to faculty, tutors, and students....

The author has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the PMBOK standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of PMBOK, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of Management Processes.This best-selling PMBOK quality manageme...

Mystery, Mayhem, Madness, Margaritas and Mexico! Spring Break 1986, changed everything forever in the lives of 19 students, three chaperones and one bus driver. "It's all good until it turns bad." Was it the Tequila? Based on one man's epic journey across two continents and four countries with 50 years of adventure.

The Little Red Hen is a time-tested folk tale about how we reap what we sow. When the hen asks a cat, dog, and mouse for help planting some wheat, she gets no takers. They won't water, cut, grind the wheat or help bake a cake with it. So guess who eats the cake in the end? Fun and delightful narration by Daniel Lawson.

The professional standard in the field of project management, A Guide to the Project Management Body of Knowledge better known as the PMBOK® Guide published by the Project Management Institute (PMI®) serves as the ultimate resource for professionals and as a valuable studying and training device for students taking the PMP® exam.A User's Manual to the PMBOK® Guide takes the next logical step to act as a true user's manual. Its accessible format and easy-to-underst...

The must-have manual to understand and use the latest edition of the Fifth EditionThe professional standard in the field of project management, A Guide to the Project Management Body of Knowledge (PMBOK® Guide—Fifth Edition) published by the Project Management Institute (PMI®) serves as the ultimate resource for professionals and as a valuable studying and training device for students taking the PMP® Exam. A User's Manual to the PMBOK...

This PMP Study Guide employs multilearning techniques to maximize your knowledge retention for the many project management terms and concepts. Based on the PMBOK Guide Fifth Edition, the contents deliver the information, knowledge, and confidence needed to pass the PMP exam. This book provides comprehensive coverage of the information required to prepare for the PMP exam in an easy-to-understand format and also includes many practice questions and quizzes. An emphasis on areas of exam diff...

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud practitioners, vendors, customers and the considerable number of cloud computing gurus this in...

“We need better approaches to understanding and managing software requirements, and Dean provides them in this book. He draws ideas from three very useful intellectual pools: classical management practices, Agile methods, and lean product development. By combining the strengths of these three approaches, he has produced something that works better than any one in isolation.”–From the Foreword by Don Reinertsen, President of Reinertsen & Associates; author of M...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exact...

Schedule and cost control are the key elements of successful project management. Yet, over 80% of all projects start with underestimated schedules and costs and are doomed to exceed projections before they begin. This clear and concise book demonstrates how to establish realistic estimates for successful project completion. It illustrates how to control a projects schedule and costs, but more importantly, it shows the reader how to develop the projects plans and processes so that controlli...

The world's leading expert on the global software industry and coauthor of the bestseller Microsoft Secrets reveals the inner workings of software giants like IBM, Microsoft, and Netscape and shows what it takes to create, develop, and manage a successful company -- in good times and bad -- in the most fiercely competitive business in the world.In the $600 billion software industry it is the business, not the technology, that determines success or failure. This fact -- one that thou...