Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granula...

How organisations can drive growth in the Customer EconomyThe Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace – putting far more power in the hands of both customers and end-consumers. The traditional inside-out, functionally-siloed business model, typical of the product and sales-led growth era is over. ...

Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month, or per-use pricing models, cloud deployments ...

The Fountainhead studies the conflict between artistic genius and social convention, a theme Ayn Rand later developed into the idealistic philosophy knows as Objectivism.Rand's hero is Howard Roark, a brilliant young architect who won't compromise his integrity, especially in the unconventional buildings he designs. Roark is engaged in ideological warfare with a society that despises him, an architectural community that doesn't understand him, and a woman who loves him but...

SUNDAY TIMES NO 1 FICTION BESTSELLERFROM THE AUTHOR OF THE HUNDRED-YEAR-OLD MAN WHO CLIMBED OUT OF THE WINDOW AND DISAPPEAREDJust because the world ignores you, doesn’t mean you can’t save it . . .Nombeko Mayeki was never meant to be a hero. Born in a Soweto shack, she seemed destined for a short, hard life. But now she is on the run from the world ‘s most ruthless secret service, with three Chinese sisters, twins who are o...

This #1 New York Times bestseller introduces Amos Decker, a gifted police detective with a perfect memory who must solve a mystery he wishes he could forget: his family's murder.Amos Decker's life changed forever—twice.The first time was on the gridiron. A big, towering athlete, he was the only person from his hometown of Burlington ever to play in the NFL. But his career ended before it had a chance to begin. On his very first play, a violent helm...

Anne-Marie Duff stars as Blanche DuBois in BBC Radio 3’s landmark production of Tennessee Williams’ masterpieceTennessee Williams's iconic play tells the story of a catastrophic confrontation between fantasy and reality, embodied in the characters of Blanche DuBois and Stanley Kowalski.Blanche DuBois arrives unexpectedly on the doorstep of her sister Stella and her explosive brother-in-law Stanley. Over the course of one hot and steamy New Orleans summer, B...

**Brought to you by Penguin.FROM THE AUTHOR OF PIECES OF HER, NOW A MAJOR NETFLIX SERIES.**A heart-racing thriller from the No. 1 Sunday Times bestselling author.A missing girl.A family torn apart.An unsolved mystery.Twenty years ago, Claire and Lydia Scott's older sister vanished without a trace. Her disappearance had a devastating effect on their family.Now another teenage girl is mi...

**Brough to you by Penguin.The astonishing number 1 global bestseller, featuring symbologist Robert Langdon.*NOW A MAJOR FILM STARRING TOM HANKS AND FELICITY JONES***Florence: Harvard symbologist Robert Langdon awakes in a hospital bed with no recollection of where he is or how he got there. Nor can he explain the origin of the macabre object that is found hidden in his belongings.A threat to his life will propel him and a young doctor, Sienna Brooks, into a...

If you’re a tech company, the most dramatic effect of megatrends like cloud computing, managed services, and the rise of consumer technology won’t be felt in your company’s product line. The true disruption will be to your business model. Future customers won’t want to pay you high prices out of big “CapEx” budgets anymore. They will expect lower “cloud” prices paid from “OpEx” budgets only when and if they successfully consume the business value of your products. How your company reacts t...

A Practical Guide to the Most Popular Agile ProcessThe Single-Source, Comprehensive Guide to Scrum for All Team Members, Managers, and ExecutivesIf you want to use Scrum to develop innovative products and services that delight your customers, Essential Scrum is the complete, single-source reference you’ve been searching for. Leading Scrum coach and trainer Kenny Rubin illuminates the values, principles, and practices of Scrum, and describes flexibl...

Industry after industry is becoming technology-driven as software rapidly eats the world. As it spreads, so do complexity and opportunity. There are clear signs that the traditional B2B business model designed 125 years ago as a simple “make, sell, ship” approach for early manufacturing companies is no longer capable of delivering the full potential of high-tech and near-tech solutions. B4B seeks to frame what is possible in an age where suppliers are connected to their customers in real t...