Building rapport, communicating and establishing trust with people, as a line manager, as part of a department or a temporary project team, involves a fundamental set of human and business skills. And yet this set of skills is also the area where the majority of managers feel least equipped to cope. Emotional intelligence is, at its heart, all about self-awareness; an understanding of how people relate and respond to you. This collection of training activities provides managers and employe...

Evelyn Field's masterful analysis of the ways we can help employees cope with and overcome workplace bullying and harassment is a must read for all concerned about how to right this wrong. — Dr Philip Zimbardo, Stanford University and author of The Lucifer Effect, Understanding How Good People Turn EvilKudos to bully expert Evelyn Field for this helpful book. Features many "I can use that today" techniques Read it and reap! — Sam Horn, aut...

This book is a guide to the PTLLS Award (which has been replaced with the Award in Education and Training) and is a comprehensive introduction to teaching in a variety of settings. This includes further education, adult and community learning, work-based learning, the forces and offender learning and skills. It is easy to read with plenty of practical activities and examples throughout and the content is fully linked to the Teacher Training Standards.Please note: This book has since...

New edition of this concise overview of organisational behaviour for quick reference or fast and effective exam revision. Focussing on key themes and developments, this enhanced edition applies theoretical concepts to real-life situations, highlights definitions and key concepts, and provides chapter summaries and short revision questions for each topic. Includes chapters on person perception, attitudes in the workplace, learning, personality, stress management, leadership, group dynamics,...

Are you a K–8 principal ready to implement the PLC at Work™ process? Two experienced practitioners show you how to explore the critical components needed to lay the foundation of a PLC, including how to develop a structure that supports collaborative teams, how to focus on effective monitoring strategies, how to reflect on your communication effectiveness, and more.

Positive Psychology at Work brings the fields of positive psychology and appreciative inquiry together for the first time to provide leaders and change agents with a powerful new approach to achieving organizational excellence.Draws together positive psychology and appreciative inquiry in the context of leadership organizational challenges for the first timePresents academically rigorous and referenced material in a jargon-free, accessible mannerA...

"This timely book is exactly what modern schools need, blending Fullan′s theoretical genius about change with practical strategies that can work in any school. Readers will discover that it is practical, easy to use, and empowering for educators, with lots of room for personal choices at the school level."-Lyn Sharratt, Superintendent of Curriculum and Instructional Services, York Region District School Board, North Toronto, ON, Canada"This book is an easy read ...

Uniquely combining the latest research into careers with the most up to date coaching approaches, Julia Yates shows how to effectively apply coaching techniques to the world of career support. Demonstrating how coaching research explains practice and how practice benefits from research, The Career Coaching Handbook is accessibly written with a solid evidence-based foundation.Presented in three parts, the book covers developments in theory and research and ...

'A fantastic book to support developing restorative work in schools.... quality advice and guidance for developing RP which can be applied to settings outside of the school environment too such as youth groups and social settings.' Reader Review ⭐⭐⭐⭐⭐'Great overview of the change process as well as Implementing Restorative Practices in Schools' Reader Review ⭐⭐⭐⭐⭐Implementing Restorative Practice in Schools explains what ha...

The social work degree requires that students clearly demonstrate competence in working with groups. Many social work students will begin working with families, communities and organisations before they qualify and are regularly assessed on this groupwork practice through assignments and observation. Specialist skills are needed to cope in challenging groups and the authors look at how students can develop their existing skills to cope and respond to challenges.The practical focus ...

"Alma Harris is a world leading writer on the thinking and practice of distributed leadership. This is undoubtedly the best book that she or anyone has yet written on the subject."—Andy Hargreaves, Thomas More Brennan Chair in EducationBoston College"Alma Harris captures the essential challenges facing today’s school and district leaders and summarizes, in precise and accessible language, important research-based lessons for practice. Her focus on buildin...

Effective supervision helps to nurture confident social workers who are able to look after service users in the best possible way. Social work supervisors and managers need mastery of the relevant knowledge and skills in order to ensure successful social work practice.This book is an accessible guide to the essential skills of social work supervision. It covers the development of the supervisor–supervisee relationship, the assessment and management of risk, understanding and managi...