'No one has taught me more about the complexities and mysteries of human decision-making' Malcolm Gladwell'Gary Klein is a living example of how useful applied psychology can be when it is done well' Daniel KahnemanInsight is everything. At its most profound, it can change the world. At its simplest, it can solve everyday problems. It can be used to build businesses, solve crimes, progress science and make many aspects of our lives quicker,...

On 9/11, a fake movie was broadcasted on all the TV news channels. The movie showed planes crashing into the twin towers of New York City. The plane crashes caused massive fireballs of explosions which led to the collapse of both towers. The movie was mind-jolting for all who watched. However, this is not what happened on 9/11. The real events of 9/11 were too frightening and shocking to show on television. A movie was made in advance of 9/11/2001 and aired to cover up the real events of t...

Digital transformation is essential for modern enterprises striving to remain competitive in today’s fast-evolving markets. Achieving transformation requires more than technology; it demands coordinated changes to business processes, models, and culture. Program management is the organizational backbone that successfully drives digital transformation by integrating multiple initiatives under one cohesive strategy.Through a structured examination of the program management lifecycle ...

This book illustrates how the traditional practice of project management advances to handle the more complex problems inherent to strategic organizational transformation.Projects are a part of everyday life in an organization. Tools and procedures for project management are well understood and applied. However, the management of projects by an organization for substantial transformation is less certain in both practice and study. An awareness of how to manage incre...

A look at Pete Carroll and the rebuilding of USC, this investigation revisits the ups and downs and critical moments that have gone into rebuilding the Trojans into one of the best football programs in the country. Readers are given the inside story on the Trojan's downward spiral and long road back through stories such as why Coach Pete Carroll wasn't the Trojan's first choice as head coach, the history of how losing became the norm, how Carson Palmer went from disappointing to Heisman Tr...

Insights—like Darwin's understanding of the way evolution actually works, and Watson and Crick's breakthrough discoveries about the structure of DNA-can change the world. We also need insights into the everyday things that frustrate and confuse us so that we can more effectively solve problems and get things done. Yet we know very little about when, why, or how insights are formed—or what blocks them. In Seeing What Others Don't, renowned cognitive psychologist Gary Klein unravels...

If you aren't using the term naturalistic decision making, or NDM, you soon will be. Even as a very young field, NDM has already had far-reaching applications in areas as diverse as management, aviation, health care, nuclear power, military command and control, corporate teamwork, and manufacturing.Put simply, NDM is the way people use their experience to make decisions in the context of a job or task. Of particular interest to NDM researchers are the effects of high-stake...

This book constitutes revised papers from the five workshops which were held during June 2020 at the 23rd International Conference on Business Information Systems, BIS 2020. The conference was planned to take place in Colorado Springs, CO, USA. Due to the COVID-19 pandemic it changed to a virtual format. There was a total of 54 submissions to all workshops of which 26 papers were accepted for publication. The workshops included in this volume are: BITA 2020: 11th Workshop on Business and I...

This book constitutes the proceedings of the 23rd International Conference on Business Information Systems, BIS 2020, which was planned to take place in Colorado Springs, CO, USA. Due to the COVID-19 pandemic, the conference was held fully online during June 8–10, 2020. This year's theme was "Data Science and Security in Business Information Systems".The 30 contributions presented in this volume were carefully reviewed and selected from 86 submissions. The book also contains two co...

Your guide to becoming an explanation specialist.You've done the hard work. Your product or service works beautifully - but something is missing. People just don't see the big idea - and it's keeping you from being successful. Your idea has an explanation problem.The Art of Explanation is for business people, educators and influencers who want to improve their explanation skills and start solving explanation problems.Author Lee LeFever is the founder of Common Craft, a...

How to Stop Yourself Before You Make Another Costly DecisionNo one intentionally makes bad decisions. Yet we make them all the time. In fact, some of the worst disasters in recent history—the collapse of major investment banks, the global financial meltdown—were the result of seemingly reasonable decisions made by a lot of smart people. How does this happen?Michael J. Mauboussin argues that the correct process for deciding well—especially when the stakes are high—conflicts ...

You have a great idea, now what? That first mile-where an innovation moves from an idea on paper to the market-is often plagued by failure. In fact, less than one percent of ideas launched by big companies end up having real impact. The ideas aren't the problem. It's the process. The First Mile focuses on the critical moment when an innovator moves from planning to reality. It is a perilous place where hidden traps snare entrepreneurs and roadblocks slow innovators inside large companies. ...