How do you manage the customer who refuses to be satisfied? That's just one of the many customer relations dilemmas facing small business owners and managers every day. This collection contains dozens of tactics for keeping your customers happy so they not only stay with you, they bring their friends along, too!"Keeping Your Business Customer Friendly" points out numerous small things that can turn into big customer irritants if you're not careful."Three Sure Ways To Drive ...

"First Things First For New Hires" explains how to orient, train, and evaluate the new employee during a standard 90-day trial period."Making The Good Great By Training Them" shows how to training can both motivate your staff and maximize their performance.In "Should You Bribe Or Bully Your Team?" several managers tell how they motivate to achieve both long- and short-term objectives."Fire 'Em Up or Fire 'Em?" explores different ways to creating an efficient, produc...

Social media consultants gush about the wonders of web marketing, but what do actual non-techie business owners have to say about the effectiveness of their websites, Facebook pages, and Twitter feeds?"Marketing In Cyberspace" includes insightful interviews with several craft gallery owners who use the web with varying degrees of success."Blogging Your Business" explains how and why you can create an online community around your business using various free or low-cost outle...

The retail salesperson can sell more by using creative selling methods to present product benefits, overcome objections, and close the sale, but they also face other challenges and opportunities. Determining customer needs is difficult when the customer can just walk away. Building a base of repeat business is tough when the customer initiates most transactions. The store surroundings can help—or hinder—the salesperson’s efforts.All of these challenges can be overcome, however, and...

The best and the brightest salespeople don’t waste a moment. Even salespeople who lack good presentation skills or some other talent can make up for it by efficiently using their time. And, on the opposite end of the scale, the salesperson who is floundering and failing invariably has problems with time management.“Time Management And Sales Priorities” helps the salesperson identify which accounts deserve the greatest amount of time while maintaining good customer relations with al...

My Gitfiddle Summer is a richly textured coming-of-age novel about country music, memory, and the flawed people we love. Set against the backdrop of small towns in 1950s Missouri and illuminated by the country music of the era, it captures the bittersweet process of growing up, of seeing parents as people, of confronting danger with dignity, and of finding one's voice in the noise of a broken world. With lyrical prose and deep emotional resonance, it tells the story of a boy who b...

Short Stories of Suspense is a chilling collection of dark and unsettling tales that explore the shadows lurking at the edges of everyday life. From haunted places to twisted minds, each story dives deep into fear-whether supernatural or disturbingly human. They explore the weight of guilt, the grip of doubt, and the terrifying realization that some choices can never be unmade. They are set in eerie alleys, houses with secrets, and roads that lead to places better left und...

Cityverse 2 features candid street photography combined with the delicate precision of the poetic forms of haiku and tanka. Dave Donelson provides an unfiltered glimpse into the poetry of everyday existence on city streets around the world. Each image and verse captures humanity in the moment. Without structure or sequence, these moments invite you to wander freely, to pause, to see, and perhaps, to understand.

Short Tales of Memory is a collection of personal essays shaped by vivid, often poignant recollections. With raw honesty, Dave Donelson delves into the heart of his life to explore moments that ripple through time, from a family history rooted in rebellious and independent ancestors to the heartbreak of a Little League game. His lyrical prose, interwoven with poetic and varied narrative voices, captures the emotional truth of love, loss, and resilience. Each tale-whether of a broken marria...

Professional golfers come in two flavors, those who teach the game to recreational players and those who play it at the highest level for huge amounts of money. Both, to paraphrase Bobby Jones, play a game with which most of us aren't familiar. Didn't you ever wonder why? These spine-tingling stories explain-maybe-how some pros perform at levels far above the golf played by mere mortals.This collection of stories set on haunted fairways and moonlit greens blends suspense, horror, a...

Golf can be more than just a game for otherwise well-behaved ladies and gentlemen-sometimes it's a battleground of cunning, rivalry, and revenge. In this collection of four gripping stories, the serenity of the fairways masks simmering grudges and secret motives. From quiet, calculated victories to explosive confrontations, these tales reveal that beneath the surface of a perfect swing sometimes lies a desire for retribution that can turn deadly.Each story is a serving of bizarre g...

In collected poems from 2019-2023, Dave Donelson reflects on his life during a period that included the COVID pandemic, 2020 US Presidential election, insurrection of January 6, 2021, invasion of Ukraine, and death and destruction in Israel and Gaza.