This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system.The book cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts.

Deploying releases into production is fraught with difficultyWith so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification.In Release and Deployment: An ITSM Narrative Account, we follow the story of the...

Eduardo Halfon's The Polish Boxer is the sparkling English debut from one of Latin America's most exciting new voices. Blurring the boundary between fiction and memoir, the tales within all reach for the beautiful and fleeting, whether through humour, music, poetry, or unspoken words. Throughout his encounters with fascinating collection of characters, the narrator - a Guatemalan literature professor and writer named Eduardo Halfon - pursues his most enigmatic subject: himself. Translated ...

Achieving success through transforming behaviourHigh-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviors to meet new challenges as effectively as they would change technology.Managing change in real-life ITSM projectsBased on the real-life experiences of the author and other ITSM professionals, Catalogs, Services a...

In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects. The end-of-chapter pointers give useful advic...

Darkghost Assignments is a 2 book novel. The first book titled The Book Brothers is about a Navy Seal who becomes a government hit-man that formed his team. Emad McWhorter is the leader of Darkghost along with Derrick Varnell, Denise Spain, and Juka Tidesdale. Their mission is to kill three international drug dealers. One they chase across the United States and the other two abroad. These drug dealers will do anything to stay in business, even hire mercs for protection against Emad and his...

The courage and sacrifices during World War I of the students who attended the influential boarding school best known for the sport that bears its name.Few schools can claim to have had such a deep and diverse effect on British history as Rugby. Its influence on the sporting field is well-known, but this book examines the roles played by Rugbeians in many different spheres during the Great War. Politicians and academics, Olympians and artists all left their ordinar...

This is a short e-booklet of about 25 pages.You and your colleague have been at the same company for three years, in the same role, and you both have impressive college degrees and work really hard. You're both ready for the next step up. Yet your colleague gets contacted for really sexy jobs by executive recruiters a couple times a month, while you....well, almost never. What's going on?My guess is that your colleague has a Linkedin profile that looks inviting to recruiter...

Product management is one of the most dynamic and exciting careers around. Yet many product managers find themselves frustrated because of the unique challenges it presents. There are many books on the mechanics and core principles of product management, such as how to gather and write requirements, build roadmaps and perform other tasks. But there is no book that tells you the rest of the story -- the strategies, tactics and techniques that will turn you into a great product manager.'The ...

Deliver powerful presentations that impress and move your audience.Feeling stressed about your upcoming presentation? Whether you're nervous about how you'll organize your thoughts or how you'll articulate them on the big day, Presentations provides the quick guidelines and expert tips you need to:Craft your messagePrepare and rehearse effectivelyEngage your audienceManage Q&A sessions...

There is probably no task in the world of sales that causes more sleepless nights, sweaty palms, and frustrated salespeople, sales executives, and business owners than acquiring new customers. The vast majority of salespeople would prefer to never have to call on a prospect. The process is fraught with rejection, frustration, and wasted time and effort.

If you are a small business owner it's likely you've encountered problems in your business that were tough to solve. Using a project management approach in your business can help you overcome obstacles so you can be successful and it will help you minimize confusion, rework, errors and best of all, it can help you delight your customers.This eBook includes:Four reasons why project management is so valuable to small business.Six easy steps to start managing p...