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  • Project Management Knowledge & Skills

    A support book for the PMP exam

    par Christine Aykac, Meral Altinbilek ...
    Collection Livre 1 - Decode
    This book is meant for people who are:• Working as a project manager• Leading a team of professionals• Overseeing the implementation of major changes• Studying for their PMP® CertificationIn this book you will find all-inclusive information on Project Management Knowledge and Skills. They will help you to initiate, plan, manage, control and deliver your projects successfully. Our goal is to offer ... En savoir plus

    Avant CHF 7.56 Après CHF 5.81

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  • Essential Scrum

    A Practical Guide to the Most Popular Agile Process

    par Kenneth Rubin ...
    Collection series Addison-Wesley Signature Series (Cohn)
    A Practical Guide to the Most Popular Agile ProcessThe Single-Source, Comprehensive Guide to Scrum for All Team Members, Managers, and ExecutivesIf you want to use Scrum to develop innovative products and services that delight your customers, Essential Scrum is the complete, single-source reference you’ve been searching for. Leading Scrum coach and trainer Kenny Rubin illuminates the values, ... En savoir plus

    CHF 27.25

  • Call Centers For Dummies

    par Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson ...
    Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses ... En savoir plus

    CHF 17.00

  • The McGraw-Hill 36-Hour Course: Lean Six Sigma

    par Sheila Shaffie, Shahbaz Shahbazi ...
    Collection series McGraw-Hill 36-Hour Courses
    Use your next three-day weekend to develop valuable Lean Six Sigma skillsWith the integration of Lean and Six Sigma, businesses have a potent tool in the never-ending drive to deliver top-quality service and products. But you don’t need to be a Black Belt to build quality and efficiency into all areas of your operation; you just need The McGraw-Hill 36-Hour Course: Lean Six Sigma.Sheila Shaffie ... En savoir plus

    CHF 14.97

  • Project Management for Non-Project Managers

    par Jack Ferraro ...
    This practical guide reveals the project management methodology and processes that will give you the advantage to ensure your projects' success--and advance organizational goals.As a seasoned project management consultant and instructor for the American Management Association, author Jack Ferraro has gained years of experience bridging the gap between project managers and functional managers to ... En savoir plus

    CHF 12.30 ou Gratuit avec Kobo Plus

  • Perfect Phrases for Setting Performance Goals

    par Douglas Max, Robert Bacal ...
    Collection series Perfect Phrases Series
    Set the bar for outstanding performanceA follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the book:Makes it easy for managers to set high performance goals for executives, management, or non-managers ... En savoir plus

    Avant CHF 8.81 Après CHF 7.48

  • Essentials of Supply Chain Management

    par Michael H. Hugos ...
    Fully revised and expanded, the Second Edition contains valuable tips, techniques, illustrative real-world examples, exhibits, and best practices. This handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in supply chain management."Michael Hugos presents the core concepts and techniques of supply chain management in a clear, ... En savoir plus

    CHF 24.00

  • The Lean Six Sigma Guide to Doing More With Less

    Cut Costs, Reduce Waste, and Lower Your Overhead

    par Mark O. George ...
    Create New Profits in Any EconomyIn this difficult economic climate, it's vital to cut waste that can eat at a company's bottom line and boost efficiency at every organizational level. The traditional business solution in a crisis is to slash away non-critical talent and resources, often doing more harm than good. There is a far better systematic approach to doing more with less.As a leading ... En savoir plus

    CHF 19.00

  • A Roadmap to Cracking the Pmp® Exam

    A Pmp Exam Preparation Study Guide

    par Stuart Brunt PMP PgMP PMI-RMP ...
    This PMP Study Guide employs multilearning techniques to maximize your knowledge retention for the many project management terms and concepts. Based on the PMBOK Guide Fifth Edition, the contents deliver the information, knowledge, and confidence needed to pass the PMP exam. This book provides comprehensive coverage of the information required to prepare for the PMP exam in an easy-to-understand ... En savoir plus

    CHF 4.60

  • Answering the Ultimate Question

    How Net Promoter Can Transform Your Business

    par Richard Owen, Laura L. Brooks PhD ...
    Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative ... En savoir plus

    CHF 19.00

  • The McGraw-Hill 36-Hour Course: Operations Management

    par Linda Brennan ...
    Collection series McGraw-Hill 36-Hour Courses
    Take a crash course in boosting operational efficiency!Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense. The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the ... En savoir plus

    CHF 13.84

  • A pocket companion to PMI's PMBOK Guide Fifth edition

    par Anton Zandhuis, Paul Snijders, Thomas Wuttke ...
    Note: This pocket book is available in several languages: English, German, French, Spanish, Dutch. This pocket guide is based on the PMBOK® Guide Fifth Edition. It contains a summary of the PMBOK® Guide, to provide a quick introduction as well as a structured overview of this framework for project management. This pocket guide deals with the key issues and themes within project management and the ... En savoir plus

    CHF 19.00 ou Gratuit avec Kobo Plus