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DK Essential Managers eBook Series

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  • DK Essential Managers: Managing Your Boss

    by Christina Osborne ...
    Series series DK Essential Managers
    Every manager is stuck between their employees and their boss — but if you learn the right techniques, management works in both directions. You can be effective in your job if you learn to manage your boss. Know what you want in your career, and assess what you need from your own supervisor, so that you can work jointly to reach your goals. You will find that it is easier to advance your own goals ... Read more

    $6.99 CAD

  • DK Essential Managers: Performance Reviews

    by Christina Osborne, Ken Langdon ...
    Series series DK Essential Managers
    Learn everything you need to know to evaluate and enhance staff performance. This helpful guide explains how to prepare and conduct an appraisal session and how to follow up with effective action plans. Practical techniques demonstrate how to motivate your staff, and power tips help you to handle real-life situations and develop the skills to build a committed team.The Essential Managers have sold ... Read more

    $6.99 CAD

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  • The Advantage

    Why Organizational Health Trumps Everything Else In Business

    by Patrick M. Lencioni ...
    Series series J-B Lencioni Series
    There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are. In this book ... Read more

    $23.99 CAD

  • HBR Guide to Managing Up and Across (HBR Guide Series)

    by Harvard Business Review ...
    Series series HBR Guide
    ARE YOUR WORKING RELATIONSHIPS WORKING AGAINST YOU?To achieve your goals and get ahead, you need to rally people behind you and your ideas. But how do you do that when you lack formal authority? Or when you have a boss who gets in your way? Or when you’re juggling others’ needs at the expense of your own?By managing up, down, and across the organization. Your success depends on it, whether you’re ... Read more

    $20.87 CAD or Free with Kobo Plus

  • 101 Toughest Interview Questions

    And Answers That Win the Job!

    by Daniel Porot, Frances Bolles Haynes ...
    Nothing is more crucial to landing your dream job than a stellar performance in the all-important interview, that nerve-wracking final step to every job search. Extensively updated and revised for today's highly competitive employment market, this compact, concise handbook will prepare you for the most challenging and frequently asked questions you can expect to encounter. Following each question ... Read more

    $13.99 CAD

  • Perfect Phrases for Documenting Employee Performance Problems

    by Anne Bruce ...
    Series series Perfect Phrases Series
    Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:Ways to enhance customer service in any ... Read more

    $12.41 CAD

  • Delegation and Supervision (The Brian Tracy Success Library)

    by Brian Tracy ...
    When you can delegate and supervise well, you will not believe how efficient and easy managing your team can be.Managers’ performance reviews, their salary increases, and basically their fate within the company in general are judged by the results they deliver, yet those results are usually produced by a team of employees working under them. Thus, the most important and broad-reaching aspect of a ... Read more

    $3.99 CAD

  • Awesomely Simple

    Essential Business Strategies for Turning Ideas Into Action

    by John Spence ...
    The six core strategies to elevate any business-and how to implement them-made simpleWhat do the world's most successful companies and organization have in common? And what can you actually take away and use from their examples? Distilling the best fundamental business strategies, trusted advisor and strategist John Spence helps you take a hard look at your business and together develop specific ... Read more

    $19.99 CAD

    Also available as: Audiobook

    Also available as: Audiobook

  • Balanced Scorecard Step-by-Step

    Maximizing Performance and Maintaining Results

    by Paul R. Niven ...
    PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition"As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to ... Read more

    $40.99 CAD

  • It's Okay to Manage Your Boss

    The Step-by-Step Program for Making the Best of Your Most Important Relationship at Work

    by Bruce Tulgan ...
    Get what you need from your bossIn this follow-up to the bestselling It's Okay to Be the Boss, Bruce Tulgan argues that as managers demand more and more from their employees, they are also providing them with less guidance than ever before. Since the number one factor in employee success is the relationship between employees and their immediate managers, employees need to take greater ... Read more

    $18.99 CAD

    Also available as: Audiobook

    Also available as: Audiobook

  • Unleashing Excellence

    The Complete Guide to Ultimate Customer Service

    by Dennis Snow, Teri Yanovitch ...
    A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. ... Read more

    $21.99 CAD

    Also available as: Audiobook

    Also available as: Audiobook

  • Teambuilding That Gets Results

    Essential Plans and Activities for Creating Effective Teams

    by Harriet Diamond, Linda Eve Diamond ...
    Series series Quick Start Your Business
    Teambuilding is one of the fastest-growing areas on the business shelf, as companies look to increase efficiency and morale.Teambuilding That Gets Results, an easy-to-use guidebook for building effective teams, will increase the strength of any business. Harriet and Linda Diamond offer expert advice gleaned from years of consulting businesses on building strong teams. Topics include:Building ... Read more

    $19.43 CAD