By one estimate, the U.S. wastes $480 billion annually on healthcare expenditures that don’t improve care. Worse, because of faulty systems – not personnel – up to 98,000 people die every year due to preventable medical errors – and that doesn’t count non-terminal events such as hospital-acquired infections. In Hospital Operations, two leading operations management experts and four senior physicians demonstrate how to apply new OM advances to substantially improve any hospital’s o...

The Multiple Mini Interview (MMI) has become the preferred interview format at many health professions programs and medical schools. Applicants seeking admission to these schools face considerable anxiety preparing for these interviews because of a lack of resources available for guidance. Our detailed advice, based on evidence from research in the field and perspectives of admissions faculty, will provide you with the insiders' perspective. Inside: How can you best pr...

No More Lethal Waits is a concise and compelling step-by-step guide to transform emergency departments in Canada and anywhere patients wait unconscionable times for their needs to be met. Dr. Shawn Whatley – who knows whereof he speaks, having led and participated in radical change to a large emergency department – summarizes the steps as:Revamp Triage.Close the Waiting Room.Redefine Nurse-to-Patient Ratios.Use Chairs and Exam Tables, No...

An invaluable tool equipping healthcare professionals, auditors, and investigators to detect every kind of healthcare fraudAccording to private and public estimates, billions of dollars are lost per hour to healthcare waste, fraud, and abuse. A must-have reference for auditors, fraud investigators, and healthcare managers, Healthcare Fraud, Second Edition provides tips and techniques to help you spot—and prevent—the "red flags" of fraudulent activity withi...

Designated a Doody's Core Title!"This is an excellent tool for anyone preparing to take the national licensing exam or a current licensed administrator needing a good review." Score: 93, 4 Stars. --Doody's Medical ReviewsThis revised and updated study guide is based on the same format as the actual exam and provides an easy-to-use, effective way to review essential concepts and practice test-taking skills. This up-to-date guide reflects the...

This is an accessible and practical guide to clinical governance in healthcare, designed to help practitioners and students deliver better care to patients.

Health operations management is defined as ‘the analysis, design, planning, and control of all of the steps necessary to provide a service for a client’. In other words, it is concerned with identifying the needs of clients, usually patients, and designing and delivering services to meet their needs in the most effective and efficient manner.Addressing this key healthcare industry challenge, this informative textbook crosses geographical boundaries to outline the logical steps of h...

As a new nurse, you're entering one of the most challenging and rewarding fields! Still, you may feel a little nervous about stepping into the brave new world of medical facilities. The Everything New Nurse Book addresses all your concerns and more. Covering the nation's top ten types of nursing, this comprehensive handbook concentrates on the issues that new nurses face every day on the job--from dealing with patients to juggling multiple responsibilities. Highlights include how to balanc...

Error Reduction in Health Care: A Systems Approach to Improving Patient Safety, 2nd EditionCompletely revised and updated this book offers a step-by-step guide for implementing the Institute of Medicine guidelines to reduce the frequency of errors in health care services and mitigate the impact of those errors that do occur. It explores the fundamental concepts and tools of error reduction, and shows how to design an effective error reduction initiative. T...

There are more than 100 areas of specialization in Nursing. Interestingly, this was a discovery for me even as a Registered Nurse. Each area is so unique and gives a sense of fulfillment as the individual continues to grow and develop in the career. A lot of time when a nurse is seen, the first thing that comes to mind is the hospital rooms and patients bedside. As much as this is true and remarkable, there are more than 100 other ways to be a nurse and love it. Examples are Flight Nurse, ...

Concise, portable, and user-friendly, The Washington Manual® of Patient Safety and Quality Improvement covers essential information in every area of this complex field. With a focus on improving systems and processes, preventing errors, and promoting transparency, this practical reference provides an overview of PS/QI fundamentals, as well as insight into how these principles apply to a variety of clinical settings. Part of the popular Washington Manual® series, this unique volume provides...

A hands-on, analytics road map for health industry leadersThe industry-wide transformation taking place across the health and life sciences ecosystem is mandating that organizations adopt new decision-making capabilities, based on science and real-world information. Analytics will be a required competency for the modern health enterprise; this book is about how to "cross the chasm." The ultimate analytics guide for the health industry leader, this essential book eq...