If you have been frustrated by very technical statistical process control (SPC) training materials, then this is the book for you. Statistical Process Control for Managers focuses on how SPC works and why managers should consider using it in their operations.It provides you with a conceptual understanding of SPC so that appropriate decisions can be made about the benefits of incorporating SPC into the process management and quality improvement processes. T...

In order to survive and attain market leadership, organizations must engage in longer-term strategic quality activities to address radical, paradigm-shifting improvements that affect the organization and its competitive position. This requires a different way of thinking and acting by leaders and managers that is known as insightful thinking.This book can show you how to achieve this kind of success. It is about how to think insightfully about quality and to increa...