Redemption isn't free.Guilty of countless crimes, Vladislav Genkin is desperate to find forgiveness. Violence has long scarred his soul, and his sins push him to Grace Baptist Church to confront Nikolai Alexandrov, one of his victims. Yet Nikolai's forgiveness brings Vlad no peace, and against Vlad's will, he's drawn into the circle of the church and Nikolai's dangerous past.Katya Voronova rebuilt her life from the shambles of a long-ago divorce, and Vlad's appearance leave...

He knew there was a cost. He just didn't know how great it'd be.Gabriel Kelly returned to Russia for one reason—to bury his parents. After ten years in the United States, he hadn't expected to return to his childhood home in the face of tragedy. However, after short days in Moscow, he begins to consider if the same call that cost his parents' lives is now upon him.Sofia Rykova's dreams finally came true when she became a principal soloist with the Bolshoi B...

Trust gets a lot of lip service in the business world, particularly in the current economic climate. But according to author Vanessa Hall, few of us really understand what trust in, how to build it, and how to determine if others view us and our organizations as trustworthy. And issues of trust exact high costs for us - ethically and financially.Hall delivers a three-pronged approach to building trust based on assessment of expectations, needs, and promises. With a practical model,...

This ground breaking book is unique in bringing together two perspectives on learning - sociocultural theory and neuroscience. Drawing on both perspectives, it foregrounds important developments in our understanding of what learning is, where and how learning occurs and what we can do to understand learning as an everyday process.Leading experts from both disciplines demonstrate how sociocultural ideas (such as the relevance of experience, opportunity to learn, environment, persona...

Receiving a black rose is a death sentence.In these seven lands, receiving a black rose is a death sentence. When these perilous flowers endanger their lives, a woman must help her best friend regain his memories before it’s too late, a huntress finds herself becoming the hunted, and sworn enemies are forced to work together—if they don’t first kill each other in the process.Seeking the truth turns perilous for an innocent business owner and his betrothed when they...

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a dama...

Psychology is part of everyone's experience: it influences the way we think about everything from education and intelligence, to relationships and emotions, advertising and criminality. People readily behave as amateur psychologists, offering explanations for what people think, feel, and do. But what exactly are psychologists trying to do? What scientific grounding do they have for their approach? This book provides an understanding of some of psychology's leading ideas and their practical...

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:Ways to enhance customer service in any businessDialogues and scripts to practice interactions with customers or ...

Marc Miller, author of the bestselling Selling is Dead, delivers another critical tool for connecting with decision makers to make more and bigger sales. A Seat at the Table offers a new sales approach: stop selling and start helping customers win, win bigger, and win more often.Customers only care about one thing: value. And the only proven way to increase sales productivity is to deliver new and different forms of value. Salespeople must become experts in their customers' businesses and ...

Effective deal coaching is a lost art. Many VP's of Sales know they're not winning their fair share of new business and are frustrated because they can't put their finger on the root cause(s).In the 15 years since Peter Bourke left Accenture to join The Complex Sale he has worked with dozens of companies who are intent on improving their sales effectiveness. With few exceptions, the key determinant of success in these initiatives is most closely correlated with a sales organization'...

Written for anyone beginning a research project, this introductory book takes you through the process of analysing your data from start to finish.The author sets out an easy-to-use model for coding data in order to break it down into parts, and then to reassemble it to create a meaningful picture of the phenomenon under study. Full of useful advice, the book guides the reader through the last difficult integrating phase of qualitative analysis including diagramming, memoing, thinki...

There is a silver bullet in sales its called timing when you get to highly motivated decision makers at EXACTLY the right time: after they experience a Trigger Event BUT before they call your competition.When you have the right timing the sale almost happens by itself There are few challenges getting to the prospect, understanding their dissatisfaction, presenting a solution, or closing the sale. By luck or sheer numbers youve had timing happen before, not its time to make it happe...