Now in ebook format.A concise, straightforward book on how to handle difficult people in your personal or professional life.

There's no way around it: From the point of view of the difficult people in our lives, we're the ones being difficult. If only we would stop resisting and agree that the person we're calling "difficult" is right and we need to do exactly what s/he tells us to do. Of course, this is exactly what we're thinking about her/him. It may seem counterintuitive, but once we stop being "difficult," from the point of view of the other person, the other person will stop being difficult as well. This b...

DON’T LET PROBLEM PEOPLE GET TO YOU!Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus o...

Are you the Fallback Girl?If you've ever found yourself in a relationship that feels and seemingly looks like one, but you're struggling with commitment, or you've been in the ambiguous territory of a 'casual relationship', you've expended much time, energy, effort and emotion deciphering what the hell is going on.You've likely tried to change them. Maybe you've wondered what you 'did' to cause this or what you can do to win their love and commitment, or even whether you're...

How to become an NLP practitioner?or supercharge your coaching skills with NLPOne of the most popular methods for helping people achieve their life aspirations?Neuro-Linguistic Programmming, or NLP, holds the key to remaking one's future. NLP encourages users to re-create the thought patterns common to those who excel, a process that helps gradually weed out negative or habitual thinking. Using the key elements of NLP?developing a coaching relationship, shedding li...

Beat Low Self-Esteem with CBT will give you the skills you need to overcome a lack of self-esteem, making it easier for you to deal with tough times and leaving you a happier and more confident person. A complete program for changing your self-image, it takes you step-by-step through every aspect of confidence, with exercises to accompany each stage and short-term 'personal assignments' that will give you long-term benefits and lasting results.NOT GOT MUCH TIME?One, five an...

Boosting Self-Esteem for DummiesLearn to:Leave behind negative modes of thinkingUnderstand the psychology of self-esteemUse a variety of effective techniques to build self-esteem for a happier and healthier lifeGive yourself a boost with cognitive behavioural therapyCognitive behavioural therapistsRethink your self-image and be comfortable in your own skin

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.

* do you lack the confidence to say no?* do you feel that people sometimes take you for granted?* would you like strategies that will help you communicate your needs openly and calmly?Teach yourself Assertiveness will help you if you're struggling to make yourself heard. It will show you how becoming more assertive can change every part of your life for the better, and give you techniques and strategies to make assertive behaviour a part of your life. You will learn...

You can eliminate anxiety, worry and negativity from your life - that's what The Promise is all about. It's powerful, inspiring and revolutionary program that will turn all your negative thoughts into feelings of positivity and wellbeing. It's a change you will feel in every part of your life and one your friends, family and colleagues will see. Soon you'll begin to live the life you've always wanted. That's The Promise.

Change Your Life with Emotional Intelligence takes Daniel Goleman's revolutionary psychological theory and transforms it into practical self-help for you to boost emotional awareness in any part of your life. It introduces you to the principles of EI, explaining why the qualities of assertiveness, perception, motivation etc really matter if you want to live a fulfilled and successful life. The book takes an applied approach, encouraging you first to understand your own emotional identity, ...

Packed with motivational tools and techniques to help you succeedInspire yourself and others to make positive changes and create a more motivated lifeMotivation is a powerful tool and is central to achieving your goals; whether you want to change your career, promote teamwork in the office, quit a bad habit, or find a new interest, you need to find the motivation to get going and keep going! This no-nonsense guide explains the psychology of motivation and offers practical s...