Showing results for "tony bates"
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Depression – The CommonSense Approach
A Clinical Psychologist's Guide to Identifying and Dealing with Depression
1999
EN
In Depression – The CommonSense Approach, clinical psychologist Dr Tony Bates approaches the whole area of depression with sympathy, understanding and knowledge. Depression is far more common than we want to believe. There are many forms of depression and varying degrees of severity, but all are serious and debilitating for sufferers and their families. Dr Bates explains depression, outlines the common and not so common signs, looks briefly at some of the theories that have been put forwar...
Breaking the Heart Open
The Shaping of a Psychologist
2023
EN
Bestselling author and psychologist Tony Bates has spent his whole career examining and seeking to understand the lives of others. Here, he turns his therapeutic eye on himself and describes the events and people in his own life that have made him the insightful thinker and teacher that he is today. Tony recalls traumatic events in his childhood that reverberated throughout his life for many years and describes how, with therapy and time, he was eventually able to heal those internal wound...
Coming Through Depression
A Mindful Approach to Recovery
2011
EN
While intended primarily as a guide to recovery for anyone who is experiencing depression, this book is also written with the relatives and friends of that person in mind, hoping they can make sense of what can be a difficult experience to grasp from the 'outside'. Understanding the journey through depression by all who are affected can act as a bridge between people who feel isolated by depression and those who care about them. 'This book shows you the practical steps you can take to lift...
Managing Technology in Higher Education
Strategies for Transforming Teaching and Learning
2011
EN
Universities continue to struggle in their efforts to fully integrate information and communications technology within their activities. Based on examination of current practices in technology integration at 25 universities worldwide, this book argues for a radical approach to the management of technology in higher education. It offers recommendations for improving governance, strategic planning, integration of administrative and teaching services, management of digital resources, and trai...
Unseen
A Memoir of Trauma, Ireland's Psychiatric System and a Lifetime spent Healing
2025
EN
'As Dr Eger would say, "you cannot heal what you do not feel." We applaud Breda for having the courage to face her past so that all of us who read this book will connect to our own purpose and story.' Jordan Engle, grandson of Edith Eger, author of The ChoiceBreda O'Toole's early life was marked by abandonment. When she sought help, she entered a mental health system that continued the pattern – misdiagnosing her, medicating her into silence, binding her i...
Empathy In Action
How to Deliver Great Customer Experiences at Scale
2021
EN
AUTHOR BIO - About Tony BatesTony Bates has led multiple billion dollar companies with a simple ethos of “know your customers”. Tony Bates, CEO of Genesys, leads the company’s strategy, direction and operations in more than 100 countries, overseeing a global team of more than 5,000 employees. With decades of experience steering B2B and B2C companies through major market transitions and rapid scaling, he is a passionate technologist at heart. Beginning his career in...
2005
EN
Award-winning in its first edition, this book is an essential guide to the use of technology in flexible and distance learning, weighing up the pros and cons of different media. Fully updated, this second edition:examines criteria and guidelines for the design and delivery of effective teaching, using modern learning technologiesfocuses on the use of the Internet for distance and flexible educationconsiders the design and use of emerging technologies such ...
- Series -
- Routledge Revivals
2014
EN
Accessible
This book, first published in 1984, provides a comprehensive review of the range of technology that was being used in distance education. Technological developments in word processing, video-disc and viewdata as well as computer-based learning had revolutionised the potential for distance education. These developments required the role of more ’conventional’ distance learning media, such as broadcasting, tuition and text, to be reassessed. This book, written by international experts in the...
2014
EN
Accessible
This book makes a significant contribution to a hitherto much neglected area. The book brings together a wide range of papers on a scale rarely seen with a geographic spread that enhances our understanding of the complex journey undertaken by those who aspire to become teachers of teachers.The authors, from more than ten countries, use a variety of approaches including narrative/life history, self-study and empirical research to demonstrate the complexity of the transformative sear...
Empathy in Action
How to Deliver Great Customer Experiences at Scale
- Narrated by
- Jennifer Masters
Unabridged
9 hours 53 min
2023
EN
A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interacti...
Breaking the Heart Open
The Shaping of a Psychologist
- Narrated by
- Frank LavertyTony Bates
Unabridged
7 hours 59 min
2023
EN
Bestselling author and psychologist Tony Bates has spent his career seeking to understand the lives of others. Here he turns his therapeutic eye on himself and describes the events and people in his own life that have made him the insightful thinker and teacher that he is today. He recalls traumatic events in his childhood that reverberated throughout his life and how, with therapy and time, he was eventually able to heal. He recounts the stories of the patients that affected him most deep...
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2013
EN
Based on the latest work from Professor Paul Gilbert OBE, bestselling author of The Compassionate Mind, and Buddhist expert Choden.Professor Gilbert has spent the past twenty years developing a new therapy called Compassion-Focused Therapy (CFT) which has an gained international following. In recent years, mindfulness is being used increasingly to treat common mental health problems such as depression, stress and stress-related insomnia.In this ground-breaking new ...











