On an early January morning in 1977, a Toronto police officer vanishes from his patrol car, setting off a massive police investigation. Within days, a distraught mother places a call to her former husband in Norway. Soon after, Gunnar Eriksen, recently retired from Norwegian counter intelligence and a WW II veteran, trained at a secret camp near Toronto, arrives in the city.In a desperate search for his missing and estranged son, Eriksen gets assistance or crosses swords with a for...

It comes down to the right balance of being assertive and communications. You have a good product or service and deserve to be paid - on time, as agreed. One of the best trainers in Receivables Management will help you with strategies for letters, e-mail, mastering the phases of a collection call, the 'upset' (maybe rude) customer, how to overcome excuses, the voice to use on the telephone and more.

Short, effective and fun tips and techniques for accounts receivable. Most of these are only a single page, based on newsletter tips sent out from the International Centre for Professional Collections. More than 100 Tips and strategies, including how to handle the F.O.B. (friend of the boss), having a sale on collections, why Tina Turner was wrong - and more. A lot of readers say it is worth the investment for just the 'pithy quotes' alone.

With this title, how can this book NOT be for you? Not to worry, nothing x-rated, but we'll have fun and share 'best sex advice - ever'! Learn how the eyes as well as the I's are so important, legalized lying, why it is all mommas' fault and the top ten professions for lying. It isn't if you negotiate but when - know the top ten techiques from platinum negotiations as well as how to take free lessons from the best negotiators in the world and why learn from your mistakes when you can learn...

"[A] highly intelligent and deeply funny debut memoir skewers a segment of the economy that nearly every white-collar worker has learned to fear and loathe: consultancies." — Publishers WeeklyThe basis for the Don Cheadle series on Netflix, an accurate and darkly hilarious behind-the-scenes look at the twisted world of management consulting.Once upon a time in Corporate America paid certain people huge fees to tell o...

Attention spans are shrinking, the pace of life is accelerating, and no ones job is completely secure. As a result, everyone who lives on the planet and has a job needs at least 30-second speeches - one that tells the world who they are and the other that tells the world what they do. This short-form book by business coach Dr. Nick Morgan explains how to create pitch-perfect elevator speeches.

"Don't even think about trying to launch a startup without reading Guy Kawasaki's Reality Check." -BizEdFor a quarter of a century, in his various guises as an entrepreneur, evangelist, venture capitalist, and guru, Guy Kawasaki has cast an irreverent eye on the dubious trends, sketchy theories, and outright foolishness of what so often passes for business today. Too many people frantically chase the Next Big Thing only to discover that all they'v...

After 5 years of appearances as a Globe and Mail business bestseller, the fully updated and revised edition of this book could not be more timely. The first edition was a plea to North American leaders to confront three crises – hyper-messaging, the labor shortage and the rise of China – by embracing the fact that a Brand is not a logo, advertising or any other marketing communication, but what people think of you.Unfortunately, these crises have only become more serious, and the m...

Widely acclaimed for its engaging style and provocative perspective, this book has helped thousands transform their working lives -- Now including a 30-page resource guide that explains the basics of working for oneself.It's about fulfillment. A revolution is sweeping America. On its front lines are people fed up with unfulfilling jobs, dysfunctional workplaces, and dead-end careers. Meet today's new economic icon: the free agent-men and women who are working for t...

Transcribed Extracts from Millionaire MBA Business Mentoring Programme.

Organized into more than 200 thought- and action-provoking elements—from the importance of clean trucks and bathrooms to conversations with entrepreneurs creating new markets—Tom Peters, bestselling management guru offers a practical guide to impractical times.In The Pursuit of Wow!, Tom Peters offers readers the words, the tools, to survive in tumultuous business environments. In his groundbreaking book, In Search of Excellence changed the way business does busin...

Kip Tindell, the founder and CEO of The Container Store, reveals the seven secrets to keeping both customers AND employees happy and all fully engaged."You're going to sell what? Empty Boxes?"Back in 1978, Kip Tindell (Chairman & CEO of The Container Store) and his partners had the vision that people were eager to find solutions to save both space and time - and they were definitely onto something. A new category of the retailing industry was born - storage...