Has truth become a casualty of America’s increasingly caustic and volatile political culture? Truth in the Public Sphere seeks to understand the significance of truth for the everyday world of human communication. To this end, this book explores the place of truth in several facets of the public sphere: language, ethics, journalism, politics, media, and art. Featuring an international group of contributors from across the humanities and social sciences, this collection is a definitive supp...

The discovery of Tutankhamun's treasure-filled tomb is one of the greatest events in modern archeology. It is also a story so filled with intrigues, accusations, international imbroglios, and lasting scandals that it forever altered the way archaeological expeditions were organized and conducted. Hoving's Tutankhamun focuses on Howard Carter, the archaeologist who persisted for six years in his search in the Valley of the Kings for Tutankhamun's tomb. Other major figures in the di...

Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT®****and CMMI®-SVC.Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 — the international standard for ITSM — but, with the likes of COBIT 5 and CMMI-SVC to consider as we...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exact...

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. The content of this book is based on the ITIL® 2011 Edition core guidance and APMGs ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at ...

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

The proven system for rapid B2B sales growth from the coauthor of Predictable Revenue, the breakout bestseller hailed as a “sales bible” (Inc.)If your organization’s success is driven by B2B sales, you need to be an expert prospector to successfully target, qualify, and close business opportunities. This game-changing guide provides the immediately implementable strategies you need to build a solid, sustainable pipeline—whether you’re a sales or m...

Note: This pocket book is available in several languages: English, German, French.This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the lifecycle approach?

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how...

To provide structure and transparency to the complex world of IT, Enterprise Architecture was created. However, we created complexities within Enterprise Architecture with Frameworks that are not easily understandable and purposefully implementable. In this book, Nagesh and Gerry help to turnaround Enterprise Architecture organizations. They introduce a simple IDEA Framework that is based on common practices and investments within IT organizations. The Ten deliverables presented in this bo...

PRINCE2 (PRojects IN Controlled Environments) is a widely used method for managing projects, particularly in the United Kingdom as well as in other countries. I wrote this book to develop the reader’s working knowledge of all aspects of PRINCE2, with the goal of providing a truly useful self-study manual for the PRINCE2 Foundation qualification. The book is based on the most recent revisions to the method made in 2009, so it's as current as any other resource on the market today.I ...