Following a general introduction, the first six chapters follow the course of an interview, beginning with planning (Chapter 2), impression management (Chapter 3), developing rapport (Chapter 4), showing active listening (Chapter 5), eliciting a narrative (Chapter 6), and good questioning tactics (Chapter 7). Chapter 8 describes how to create cooperation between the interviewer and the subject, and what to do in instances where the subject is less than cooperative. Chapter 9 provides metho...

This book is intended to help law enforcement officers and intelligence agents interview people (criminal suspects, witnesses, victims, or intelligence sources) who are assumed to have information relevant to an event in the past (e.g., a bank robbery) or an event in the future (e.g., intentions to bomb a shopping mall). In fact, the methods have broad application: they also are relevant to attorneys, Human Resource agents, insurance investigators, and bank auditors – to anyone with simila...