The author is one of those rare executives who not only understood competent administration, but also high-level strategic thinking. It is a rarity to find both characteristics existing in a person. His breadth and depth of understanding operations and strategy is unique among law firm leadership. He has always been a prolific writer and his thoughtful erudite writings have been greatly enjoyed over the years. His breadth of understanding and knowledge regarding administration and leadersh...

Law firms of all sizes should calculate and track indicators of their performance and health. The most successful firms use these indicators to assist in making important business-like decisions, in motivating and aligning behavior, and in adjusting to the new realities. Indicators should meet the following three criteria to qualify as a KPI for your firm: 1. It must reflect the firm's strategy and goals; 2. It must be key to the firm's success; and 3. It must be quantifiable Your firm's s...