How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personal...

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal manageme...

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personal...

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you:

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service i...

**OVER 1 MILLION COPIES SOLD!**"Kick bad mental habits and toughen yourself up."—Inc.Master your mental strength—revolutionary new strategies that work for everyone from homemakers to soldiers and teachers to CEOs.Everyone knows that regular exercise and weight training lead to physical strength. But how do we strengthen ourselves mentally for the truly tough times? And what should we do when we face these ...

The definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work."What an asshole!"How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to de...

Mornings are a madcap time for many of us. We wake up in a haze—often after hitting snooze a few times. Then we rush around to get ready and out the door so we can officially start the day. Before we know it, hours have slipped by without us accomplishing anything beyond downing a cup of coffee, dashing off a few emails, and dishing with our coworkers around the water cooler. By the time the workday wraps up, we’re so exhausted and defeated that any motivation to accomplish something in th...

NEW YORK TIMES BESTSELLER • This tenth-anniversary edition of the game-changing #1 New York Times bestseller features a new foreword and new tools to make the work your own.For over a decade, Brené Brown has found a special place in our hearts as a gifted mapmaker and a fellow traveler. She is both a social scientist and a kitchen-table friend whom you can always count on to tell the truth, make you laugh, and, on occasion, cry with you. And what’s now become a mov...

This carefully crafted ebook: "DALE CARNEGIE Premium Collection: The Art of Public Speaking, How to Win Friends and Influence People, How to Stop Worrying and Start Living & Lincoln the Unknown" is formatted for your eReader with a functional and detailed table of contents. "How to Win Friends and Influence People" is one of the first best-selling self-help books ever published. It can enable you to make friends quickly and easily, help you to win people to your way of thinking, increase y...

A new edition based on the timeless business classic—updated to help today’s readers succeed more quickly in a rapidly changing world. New One Minute Manager, The offers proven management techniques for you to succeed sooner with less stress in changing times—both at work and at home.For decades, The One Minute Manager® has helped millions achieve more successful professional and personal lives through its powerful approach to employee motivation....

“This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and DriveHow to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole RuleAs entertaining as it is useful, The Asshole Survival G...